There is one certainty in any organisation: change or be changed. At the forefront of this, the first line of defense is a group of people in your organisation who must be good in the basics - managerial skills. These people may not necessarily be manager
Managing key account the right way is a critical function of any customer-oriented business. Selling to these existing customers is one of the biggest untapped opportunities for revenue growth. Top performers in key account management experience..........
The ability to effectively influence and persuade lies at the heart of our personal and professional lives. The capacity to persuade is the key to effective leadership; whether the goal is to convince one person in a face-to-face encounter, influence.....
This program is designed for employees who have been newly-promoted to a supervisory or managerial position to improve their people-management skills and, more importantly, be equipped with practical ideas for optimizing the most important resource in....
Neuro-Linguistic Programming (NLP) is a body of knowledge and skills that explicitly deals with enhancing your mind. It is a technique that examines your pattern of behaviour and helps you to increase your self-awareness when you communicate within.......
We are living in an age of increasing competition where only the fittest survive. And negotiations is likened to the game of staged chess, be it sales or at the boardroom, and unless we have a competitive edge the outcome is fairly predictable. We are....
“The Essentials of Report Writing” is designed to empower individuals with the vital skills necessary for producing impactful reports. This program equips participants with the expertise needed to create clear, persuasive, and well-structured reports.....
In today’s business world, understanding the finance and accounting knowledge is no longer an option for Management and Executives. Indeed, organisation will be able to perform better and achieve superior results if all staff in the organisation is able..
Customers are the reason we exist. The ability to manage customer relationships well and keep customers coming back is of utmost importance to all organisations. To provide positive service experiences, service professionals need to understand their.....
What is Initiative? It is about doing the right thing without being told. It means doing the right thing to manage your work and your life. When you take initiatives to manage your work, you always go the extra mile and do more than what you are asked....
Innovative Problem Solving is about seeking fresh and innovative solutions to problems and identifying opportunities to improve the way that we do things at work. Employees who employ creativity find ease in learning and adapting and distinguish......
This is an intensive workshop on accounts receivable management. While sales are important, it is more crucial that the amounts sold on credit are ultimately collected on a timely basis with minimal bad debt losses. The workshop trains participants on...
Tough problems solving requires the ability to define the true problem, analyse the possible causes, create options, select the most feasible option and then implement it. A systematic approach will give you the techniques to approach the problem.........
How can I present without feeling nervous? What should I do when my mind goes blank? What if my visual aids don't work? How can I improve my presentation skills? All these questions and more will be answered at this interesting, fun-filled and knowled
Very often the average user of Microsoft Word scratches the surface when it comes to its features. This is especially so as with each version of Word, Microsoft adds more and more features, bringing it ever closer to desktop publishing standards.
Welcome to the Transformational Leadership Workshop! Over the course of two immersive days, we will explore the art and science of transformational leadership and equip you with the skills to create positive change, inspire your team, and lead your.....
Project management is one of the most critical component of a successful business. It affects revenues and liabilities and ultimately interacts with customers satisfaction and retention. To be successful in project management takes practice. Having the...
PowerPoint is becoming more than just a presentation aide. With audiences demanding more than just pretty visuals look at, the PowerPoint presentation has become more than just an adjunct to the speaker – more often than not it shares centre stage with...
Our Finance for Non-Finance Professionals workshop introduces Financial Statements at a fundamental level. You will be able to read accounts and understand financial issues after the course. Financial jargon and concepts will be explained in a down to...
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