Impactful Feedback & Constructive Communication (NEW!)


Course introduction

Welcome to the " Impactful Feedback & Constructive Communication " workshop! Effective communication is essential for fostering positive relationships and driving growth in any setting. This workshop is designed to equip participants with the skills to deliver and receive constructive feedback, enhancing their communication prowess and promoting a collaborative environment. Over the course of two days, you'll engage in interactive activities, discussions, and real-world scenarios to develop your feedback-giving abilities.

Course Benefits

By the end of the workshop, you will be able to:
1. Understand the importance of constructive feedback in personal and professional growth.
2. Effectively deliver feedback that is specific, actionable, and sensitive.
3. Foster open and receptive environments for feedback exchange.
4. Handle challenging feedback conversations with empathy and diplomacy.
5. Apply feedback strategies to enhance team dynamics and productivity.
6. Develop a personal action plan for continuous improvement in giving and receiving feedback.

Target Audience

Professionals at all levels seeking to enhance their communication skills and foster a culture of open feedback.
Team leaders, managers, and supervisors aiming to build stronger teams and improve performance.
Individuals interested in personal development and effective interpersonal communication.

Course Outline

  • Introduction to Feedback: Exploring the significance of feedback in personal and professional contexts.
  • The Feedback Continuum: Understanding different types of feedback and their impact.
  • Feedback Principles: Discovering the core principles behind effective feedback delivery.
  • Interactive Activity - "Feedback Scenario Analysis": Participants analyse feedback scenarios and identify strengths and areas for improvement.
  • Constructive Feedback Framework: Learning a step-by-step approach to delivering constructive feedback.
  • Active Listening Skills: Developing techniques to enhance active listening during feedback conversations.
  • Interactive Activity - "Feedback Role Play": Participants engage in role-play scenarios to practice delivering feedback using the framework.
  • Handling Resistance: Strategies for managing defensiveness and resistance during feedback discussions.
  • Receiving Feedback Gracefully: Understanding how to effectively receive and process feedback for personal growth.
  • Creating a Feedback Culture: Exploring ways to foster a culture of continuous improvement and open communication.
  • Interactive Activity - "Feedback Improvement Plan": Participants work on creating personalized plans to enhance their feedback skills.
  • Feedback in Team Dynamics: Applying feedback principles to enhance team collaboration and performance.
  • Difficult Conversations: Strategies for approaching and managing challenging feedback conversations.
  • Interactive Activity - "Real-Life Feedback Simulation": Participants engage in a realistic feedback simulation to practice handling tough conversations.
  • Personal Action Planning: Developing individualized action plans for implementing feedback strategies post-workshop.

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

Ivan Phua

A self-motivated, engaging and experienced trainer, Ivan Phua is able to conceptualize and present contents captivatingly and professionally. His easy-going and relational style helps build rapport with participants and draws out key learning concepts. Capable in research and planning, he develops programs and workshops that meets the needs across various industries.

Ivan is creative and dynamic and he inspires clients to improve their current and future fulfilment and performance by increasing their ability to accomplish through changing their attitudes and habits and developing their skills and knowledge. He brings the best out of them and is able to make things relevant yet fun, refreshing yet applicable and keeps his audience engaged. He propels his workshops with highly interactive fun and humor to schools, Institutes of Higher Learning and organizations.

Prior to becoming a Corporate Trainer, Ivan held various management roles including Sales & Marketing, Operations and Services in different industries. His passion in people development helped him forged close relationships with his clients and provided valuable solutions and support to their challenges and led them to improve their competence and awareness.

Trained close to 1,000 staff from frontline, middle to senior management from various industries like F&B, Service, Retail, Education, Government, SMEs and MNCs on Presentation Skills, Teambuilding, Time Management, Customer Service, Leadership & Motivation, Stress Management, Interviewing Skills and Performance Management.