A company’s dependability and professionalism is often assessed from its written communication. Therefore, it is essential that anyone who is required to communicate in writing or handle written documents be trained to deal systematically with the........
Solving problems creatively can be the key to a more productive and satisfying life for executives and managers in organisations. While problem-solving is not easy for most people, it does not need to be a journey into the unknown. Creative problem......
Selling is not just about closing a recent sales enquiry but building rapport and a trusting relationship with the prospective customer. By becoming a resource in helping the customer solve their existing problems, or satisfying their evolving needs a....
This programme explores the qualities and key competencies that contribute to successful team leadership. It will examine how to keep your team motivated and on track during challenging economic times. As well as gaining a firm foundation in the core....
More marketers are understanding the importance of SEO and even tried to learn it. Learning how to do SEO is just the beginning and what they are lacking is the real-world experience on how to do it strategically and effectively........
As Supervisor or Manager, you lead and manage a team daily. It is a challenging task to manage a team for anyone who manages people. When people work well together they produce a synergy and enables the team to ultimately accomplish organisation goals...
Transformational leaders are highly visible and spend a lot of time communicating. They expand leadership’s focus towards the growth of the followers’ through their capability to empower and delegate responsibility amongst their team...
All successful organisations and businesses require people who can negotiate well. The art of effective negotiation forms the foundational basis for the expansion of a business as well as a consolidation of its position. Effective Negotiation Skills.....
This workshop is designed specifically for business professionals to master new and specific techniques that will help sharpen their writing skills. The course will help participants produce a higher standard of reply submissions, to understand that......
In today’s business world, understanding the finance and accounting knowledge is no longer an option for Management and Executives. Indeed, organisation will be able to perform better and achieve superior results if all staff in the organisation is able..
Customers are the reason we exist. The ability to manage customer relationships well and keep customers coming back is of utmost importance to all organisations. To provide positive service experiences, service professionals need to understand their.....
There is one certainty in any organisation: change or be changed. At the forefront of this, the first line of defense is a group of people in your organisation who must be good in the basics - managerial skills. These people may not necessarily be manager
The concept of Lean Management is a quantum leap in the advancement of organisational efficiency. The results include process improvement, better utilization of resources which are in alignment with organisational vision and objectives, better cost.......
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