Whether we are working in an organisation, managing a child, dealing with customers, colleagues, bosses or members of the public, we cannot always rely on our authority to get others to do what we want them to. We need to apply persuasive skills in such a way that the other person will do what you want them to do willingly. We need to change our approach to relating to people. In order to be more persuasive and influential in any situation, we need to use all of our communication skills including our visual, vocal and verbal skills. Through active listening, observation and involvement we become more alert and develop empathy for others. This will help us to achieve greater understanding and make us more persuasive and influential when dealing with people at all levels and situations
Upon completion of this workshop, participants will be able to;
Anyone who needs to persuade an individual or group to be more co-operative, to collaborate, to adopt their ideas, to listen to their advice. Those who need to manage teams and get groups to work together. Those who need to convince their customers or bosses. Those who need to manage relationships at home.
James Suresh is a trainer, PR consultant and author. The co-creator of Singapore’s comic icon ‘Mr. Kiasu’, He has co-written a series of comic books as well as authored books on his military experience. He develops comic strips for magazines and writes scripts for various media. His recent book entitled ‘On a Street in Singapore’ was featured in the Sunday Times’ bestseller list and was awarded the Reader’s choice award 2011.
James started his career as an army officer and eventually moved into education and public relations. Following his 15 year stint in the army, he set up a publishing and design company with some friends. After five years in the publishing business, James left to pursue his interest in training and PR Consulting. He conducts seminars and workshops on creative thinking, communication, motivation, anger and stress management in Singapore and the Asian region. James is also a certified EQ trainer and enjoys working with corporations, charity organizations, schools, youth groups and helping individuals to achieve their personal potential.