Stakeholder Engagement and Empowerment (NEW!)


Course introduction

Welcome to the "Stakeholder Engagement and Empowerment" workshop! Effective stakeholder engagement is a critical skill for success. This interactive workshop is designed to equip participants with the strategies, tools, and techniques to engage, inspire, and manage stakeholders, including those who are challenging. Through a blend of theory, practical exercises, case studies, and group discussions, participants will develop the skills needed to foster positive relationships and drive project success.

Course Benefits

By the end of the workshop, you will be able to:
1. Understand the importance of stakeholder engagement in achieving project success.
2. Identify and categorize different types of stakeholders, including challenging ones.
3. Employ strategies to engage and inspire stakeholders with varying needs and expectations.
4. Effectively communicate and negotiate with stakeholders to achieve alignment.
5. Manage conflicts and navigate challenging stakeholder relationships.
6. Apply techniques to empower stakeholders and foster a collaborative environment.

Target Audience

Professionals, managers, project leads, and anyone involved in stakeholder engagement, project management, or roles requiring collaboration with diverse stakeholders.

Course Outline

Module 1: Understanding Stakeholder Dynamics
• The stakeholder landscape: Identifying key players.
• Stakeholder categorization: Mapping influence and interest.
• Case study analysis: Learning from past successes and failures.

Module 2: Effective Communication Strategies
• Tailoring messages to different stakeholders.
• Active listening techniques for better understanding.
• Practical: Crafting stakeholder-specific communication plans.

Module 3: Inspiring Engagement and Alignment
• Building rapport and trust with stakeholders.
• Creating a shared vision for alignment.
• Group activity: Designing a stakeholder engagement campaign.

Module 4: Conflict Management and Negotiation
• Identifying and addressing conflicts.
• Strategies for constructive negotiations.
• Role-play: Managing a simulated stakeholder conflict.

Module 5: Empowerment and Collaboration
• Empowering stakeholders through involvement.
• Collaborative decision-making techniques.
• Group exercise: Co-creating solutions with stakeholders.

Module 6: Navigating Challenging Stakeholders
• Understanding difficult personalities and motivations.
• Strategies for handling resistance and scepticism.
• Case-based discussion: Dealing with challenging stakeholder scenarios.

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

Ivan Phua

A self-motivated, engaging and experienced trainer, Ivan Phua is able to conceptualize and present contents captivatingly and professionally. His easy-going and relational style helps build rapport with participants and draws out key learning concepts. Capable in research and planning, he develops programs and workshops that meets the needs across various industries.

Ivan is creative and dynamic and he inspires clients to improve their current and future fulfilment and performance by increasing their ability to accomplish through changing their attitudes and habits and developing their skills and knowledge. He brings the best out of them and is able to make things relevant yet fun, refreshing yet applicable and keeps his audience engaged. He propels his workshops with highly interactive fun and humor to schools, Institutes of Higher Learning and organizations.

Prior to becoming a Corporate Trainer, Ivan held various management roles including Sales & Marketing, Operations and Services in different industries. His passion in people development helped him forged close relationships with his clients and provided valuable solutions and support to their challenges and led them to improve their competence and awareness.

Trained close to 1,000 staff from frontline, middle to senior management from various industries like F&B, Service, Retail, Education, Government, SMEs and MNCs on Presentation Skills, Teambuilding, Time Management, Customer Service, Leadership & Motivation, Stress Management, Interviewing Skills and Performance Management.