Creative Problem Solving and Decision Making


Course introduction

Tough problems solving requires the ability to define the true problem, analyse the possible causes, create options, select the most feasible option and then implement it. A systematic approach will give you the techniques to approach the problem in a creative way.

This two-day problem-solving workshop should help participants to enhance their skills in finding sustainable solutions and learn new approaches in problem solving and decision making.

Course Benefits

Upon completion of this workshop, participants will be able to:

  • Interpret key terminologies used in problem solving and decision making process
  • Apply a structured six steps  approach toward problem solving and decision making
  • Gather information on a perceived problem
  • Write a workplace problem statement or problem definition
  • Analyse and identify the root causes of problem at workplace
  • Produce multiple solutions using creative or innovative thinking techniques to generate ideas to solve workplace problems
  • Select the suggested solutions using various techniques for the most feasible one to implement
  • Work out an implementation action plan to resolve the problem
  • Evaluate the effectiveness of the implemented solution

Target Audience

All levels of Managers, Executives and Engineers

Course Outline

Module 1: Introduction to Problem Solving
Module 2: Key Terms and Definitions (Problem Solving)
Module 3: Common Symptoms; Problem relating to and affecting others and impact on an organisation

  • Group Discussion
  • Scenario
Module 4: Information gathering on perceives problem
  • Scenario
Module 5: Identifying Root Causes
  • Three Methods
  • Group discussions
Module 6: Generating “Solution Ideas” using creative thinking
  • What is Creative Thinking?
  • Turning mind towards creativity thinking
Module 7: Solution Seeking Ideas and Creative Thinking Techniques
  • Flow chart
  • Force Field Analysis
  • Seven Rules of Brainstorming
  • ‘How to’ Concept
  • Scamper Technique
  • What if Statements
  • Affinity Diagram
  • Brain Writing
  • Six Thinking Hat
  • Duncker Diagram
  • Lotus Blossom Technique
  • Group Discussions
Module 8: Evaluate Each Solution Ideas for Possible Solution to Root Cause of a Problem
  • Testing the Solutions Using Four R’s
  • Decision Tree
  • Cost/Benefits Analysis
  • Setting Criteria’s
  • Decision Matrix
  • Group Discussion
Module 9: Implementation, Action Plan and Follow–up
  • Evaluating for Effectiveness

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

Francis Claudius

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.