Using Emotional Intelligence to Manage Oneself and Others at Workplace


Course introduction

According to a survey conducted worldwide, we experience many different specific emotions at varying levels of intensity on any given day. Yet there is a lack of emotional awareness among two-thirds of the world’s population, who are unable to identify, comprehend or manage their own emotions.
The good news is unlike IQ, EQ is trainable and is a flexible skill that can be improved through learning and practice. It will require regular and consistent cultivation and maintenance.
Consider this, if you are given the techniques of Emotional Intelligence won’t you see yourself as a better person when interacting at the workplace. Would you agree then, Emotional Intelligence is an essential skill one must acquire for professional and personal development.
This workshop provides you with the fundamental knowledge and practical skills on Emotional Intelligence to manage your emotions rather than letting the emotion manage when you encounter situations, circumstances or working with people

Course Benefits

Upon completion of this workshop, participants will be able to:

  • Interpret and use the EI competencies framework to develop your personality when interacting with others
  • Manage your self talk and negative feelings towards a situation or person so that it does not disrupt your behaviour
  • Recognise your  ‘hot buttons’ and how it can affect  you and  others
  • Control and guide your emotions when managing others so that you can achieve your productivity
  • Develop an optimistic mind-set
  • Recognize and respond to others’ feelings in an appropriate manner
  • Monitor and Manage your Emotional Bank Account
  • Acquire  useful guides  in developing your self-awareness , self-management , self-motivation, social awareness and relationship management skills

Target Audience

For all level of staff who wants to develop his/her emotions intelligence skills in moving towards better understanding of oneself and others at workplace.

Course Outline

Module 1: Introduction to Emotional Intelligence

  • Difference Between IQ, EQ And Personality
  • What is Emotional Intelligence (EQ)
  • Why is EQ so Important
  • Emotional Intelligence Framework and EQ Competencies
  • Knowing Your Current Level of EQ Competencies
  • Group Activity and Individual Self-Assessment
Module 2: Emotions
  • Differentiating Between a High EQ and Low EQ Person
  • Recognising Six Basic Emotions
  • Feeling Words
  • How Emotions can affect Behaviors
  • TFA Concept
  • Top Ten Human Emotional Needs
  • Group Activity and Individual Exercise
Module 3: Self-Awareness
  • Emotional Hijack ( Four Stages )
  • Recognizing my Patterns, my Emotional Triggers and my Hot Buttons
  • Three Tips to Use EI immediately
  • Useful Guides to Self – Awareness
  • Group Activity and Individual Exercise
Module 4: Self-Management Part 1
  • Negative and Positive Emotions
  • Managing your Negative Emotions
  • Group Activity and Individual Exercise
Module 4: Self-Management Part 2
  • Five Tips in Managing Anger
  • Eight Basic Stress Management Tips
  • Group Activity
Module 5: Self- Motivation
  • Delayed Gratification
  • The Power of Positive Self-Talk
  • Moving Away from Being Pessimistic to Optimistic
  • Six Basic Human Needs
  • Useful Guides to Self –Management and Self-Motivation
  • Group Activity and Individual Exercise
Module 6: Social Awareness
  • Avoiding Six Negative Listener Types
  • Six Key Pointers for Effective Listening to Raise your Social Awareness
  • Demonstrate and Increase Empathy
  • Ten Obstacles to Emphatic Communication
  • Five Key Steps to Effective Empathy
  • Useful Guides to Social –Awareness
  • Group Activity and Role Play
Module 7: Relationship Management
  • Recognizing Reasons Why Relationships Fails
  • Five Steps to Manage and Resolve Conflict in the Workplace
  • Seven Mistakes to Avoid in Conflict Resolution
  • Managing Your Emotional Bank Account
  • Useful Guides to Relationship –Management
  • Group Activity

Available Course Sessions

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Trainer Profile

Francis Claudius

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.