Excellent People Skills at Work

MDIS


Course introduction

Effective people skills open doors for better understanding and stronger support among people in the workplace. Your success, fulfilment and happiness depend on your ability to relate effectively. In this world of high technology, you must never sacrifice the high touch necessity for warm and rewarding relationships.



Course Benefits


Upon completion of this workshop, participants will learn to:

  •     Gain insight into your personality and how it will impact your relationships with others.
  •     Relate to others effectively, especially difficult people or customers.
  •     Use effective communication and motivational skills to get the best out of people.
  •     Use interpersonal skills to improve inter and intra departmental working relationships for organisational excellence



Target Audience


Staff of all levels



Course Outline


Emotional Intelligence

  • Identify your Emotional Intelligence (EQ) level
  • What is people reading?
Communication Styles
  • Identify your own personality type using the Enneagram profile tool and how it impacts others
  • Identification, demonstration and practice of interpersonal skills using the nine Enneagram types
People Motivation
  • Getting things done through effective communication and motivation styles
  • Practical ways in handling difficult situations and people tactfully and sensitively
  • Master the art of assertive skills
Conflict Management
  • Managing difficult situations using the outcome-relationship graph
Methodologies
  • Lecturing
  • Group Discussion/Brainstorming
  • Case Studies
  • Self-Analysis/Critique Session
  • Learning from a Partner
  • Interactive Exercises
Key Information
 
Duration 2 days
Time 9 am to 5 pm
Date 17 - 18 Jan 2019
13 - 14 May 2019
19 - 20 Aug 2019
18 - 19 Nov 2019

Course Fee
 
Member $818.55
Non-Member $963.00
  • Members enjoy a 15% discount before GST
  • Group Discount (3 or more participants) - 10%
  • All fees are inclusive of 7% GST
Funding Available

1) COMPANY SPONSORED PARTICIPANT
  • SDF GRANT REIMBURSEMENT (Non-WSQ)
  • SDF Grant Amount: S$28.00
  • SDF Course Code: CRS-N-0006123
2) INDIVIDUAL PARTICIPANT
SkillsFuture Credit
(Individual Singaporean aged 25 and above)
Pre-approved SkillsFuture funding of S$500.00



Available Course Sessions


Please click here to stay updated on upcoming sessions.



Trainer Profile


Caroline Dawson

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.



 

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