Excellent People Skills at Work


Course introduction

Effective people skills open doors for better understanding and stronger support among people in the workplace. Your success, fulfilment and happiness depend on your ability to relate effectively. In this world of high technology, you must never sacrifice the high touch necessity for warm and rewarding relationships.

Course Benefits

Upon completion of this workshop, participants will learn to:

  •     Gain insight into your personality and how it will impact your relationships with others.
  •     Relate to others effectively, especially difficult people or customers.
  •     Use effective communication and motivational skills to get the best out of people.
  •     Use interpersonal skills to improve inter and intra departmental working relationships for organisational excellence

Target Audience

The staff of all levels

Course Outline

Module 1: Emotional Intelligence

  • Identify your Emotional Intelligence (EQ) level
  • What are people reading?
Module 2: Communication Styles
  • Identify your own personality type using the Enneagram profile tool and how it impacts others
  • Identification, demonstration and practice of interpersonal skills using the nine Enneagram types
Module 3: People Motivation
  • Getting things done through effective communication and motivation styles
  • Practical ways in handling difficult situations and people tactfully and sensitively
  • Master the art of assertive skills
Module 4: Conflict Management
  • Managing difficult situations using the outcome-relationship graph

Available Course Sessions

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Trainer Profile

Caroline Dawson

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.