Assertiveness Techniques and Approaches


Course introduction

Working professionals require essential assertiveness skills that would make them more respected by those working with them.
The modern culture also demands that the staff get their points across with flair. In addition, they are expected to contribute to the organisations while taking on a lot of stress and responsibilities.
Assertiveness Training will give the participants an insight into the ways they can boost their communication abilities and in the process, become more confident and assertive.

Course Benefits

Upon completion of this workshop, participants will be able to:

  • Learn assertive strategies for coping with multiple situations
  • Use techniques that enable them to speak and assert with greater confidence
  • Respond effectively with proper communication methods
  • Understand the psychology of assertiveness
  • Make requests more assertively
  • Speak confidently, powerfully and effectively
  • Handle stress and criticism with ease
  • Become more assertive in handling difficult people and issues

Target Audience

Professionals, Executives, Supervisors, Managers and Individuals who want to effectively communicate with assertiveness in getting their point across and be heard respectfully

Course Outline

  • What is Assertiveness?
  • Understanding the Degree of Assertiveness
  • Factors Affecting Assertive Behaviour
  • Removing Barriers to Assertiveness
  • Displaying Assertiveness at the Workplace
  • Saying “No!”
  • Assertiveness Assessment
  • Steps for Assertiveness
  • How to be Effectively Assertive
  • The Assertive Intervention at Work
  • Apply the Five Cs of Assertiveness
  • Responding to Criticisms
  • Giving Constructive Criticism
  • Managing Conflicts with others at Work
  • Communicating and Asserting as a Professional
  • How to use Assertive Language Artfully?
  • Confronting Difficult People with Proper Assertiveness

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

Wekie Tay

Wekie is an established regional Trainer, a sough-after Speaker, a published author as well as a Professional Excellence Consultant. He takes immense interest in the various aspects of human development and the dynamism of its interaction process. He also brings with him more than 21 years of experience in conducting numerous talks, training workshops and keynote speeches for hundreds of multi-national corporations, government agencies,
organisations, and schools on a myriad of professional development and life skills. He has trained and spoken to hundreds of organisations and over 100,000 individuals in his seminars, workshops and coaching throughout Singapore, USA, Indonesia, Thailand, Brunei, Hong Kong, Macau, Vietnam and other regions.

Wekie's various expertise and topics trained include leadership empowerment, Neuro Linguistic Programming (N.L.P), persuasion, sales and marketing, negotiation, customer service, presentation and public speaking skills, interviewing skills, creative thinking, problem solving, education, communication, studying and learning skills, thinking and mind-brain power, enrichment management, group and teambuilding dynamics, human resource, enrichment, Dating,
Attraction and Relationships (DARE), emotional management, stress management, work-life balance, motivation and life passion, confidence building, belief empowerment and more.

He is a Bilingual Neuro-Linguistic Programming Trainer, Master Practitioner and Design Human Engineer. Wekie is also a Graduate and Practitioner in Mind Mastery and an American Management Association Certified Trainer. He is a Distinguished Toastmaster, Public Speaking Contests winner and has served as Division Governor in addition to receiving various awards.

Wekie is also regularly featured and interviewed by the media such as The New Paper, LianHe ZaoBao, The Straits Times, LianHe WanBao, Radio 95.8FM and 97.2FM and is fluent in Mandarin. Wekie is also the co-author of the international book, The DNA of Success Stories: How to Maximize Success in Your Life, together with Jack Zufelt, recipient of The Presidential Medal of Merit by United States President, Jack Canfield, co-creator of The Chicken Soup for the Soul series, Brian Tracy, best-selling author, The 21 Success Secrets of Self-Made Millionaires, and other international success authors.

He currently works with various groups of companies and professionals to help boost their productivity, presentation, sales and negotiation. They have in turn brought in and produced millions of dollars in sales and investments. He is also presently mentoring and coaching trainers, organizations, groups and individuals to enhance their professional excellence, relationships and communication. Dedicated to sharing ideas to Excel Beyond Excellence, Wekie also adds greater value to his participants and associates through his website: In training, Wekie provides realistic cases to enhance participants' learning and application of the different skills. He is actively conducting seminars and trainings for a variety of institutions while working on producing curricula on leadership empowerment, sales and marketing, negotiation, strategic management, dating, attraction and relationships, communication and
public speaking skills as well as other essentials for maximized living and professional excellence.

Some of the Institutions and Companies trained by Wekie Tay include:
- Singapore International Airlines
- Singapore Power
- Singapore Mass Rapit Transport
- Singapore Armed Forces
- Ministry of Education
- Ministry of Manpower
- Ministry of Home Affairs
- Ministry of Finance
- Ministry of National Development
- Infocom Development Authority
- National University of Singapore
- Nanyang Technological University
- Temasek Polytechnic
- Ngee Ann Polytechnic
- Nanyang Polytechnic
- National Library Board
- Inland Revenue