Becoming a Successful Coach and Mentor


Course introduction

Coaches in the sporting world have fine-tuned their coaching skills to ensure their athletes win, set records or at least achieve their best results. In the same way team leaders, supervisors, managers and mentors need to be workplace coaches to help their workplace team members to reach their fullest potential and be the best they can be. Coaching and Mentoring is an integral part of today's "learning" organisations.
This Course is uniquely designed to be used with a diverse audience in a variety of learning settings.

Course Benefits

Upon completion of this workshop, participants will be able to;

  • Apply coaching and mentoring skills to enhance the performance of the team
  • Use appropriate feedback techniques to provide feedback on progress and performance
  • Identify underlying causes of conflict in interpersonal relationships
  • Render help to those involved in conflicts to identify mutually beneficial solutions

Target Audience

Senior Executive Assistants, Supervisors and Executives

Course Outline

Module 1: Coaching to Clarify Expectations

  • How to encourage everyone in the organization to take responsibility for clarifying expectations.
  • How to communicate your expectations clearly and specifically.
  • How to listen to others and negotiate a fair set of expectations with them.
Module 2: Coaching to Build Skills
  • How to avoid mistakes that coaches make when attempting to build skills.
  • How to use a four-step technique for building a particular skill
  • How to explain tasks simply and clearly.
  • How to demonstrate a task and have the employee practice it.
  • How to provide feedback on the employee’s progress.
Module 3: Coaching to Enhance Confidence
  • How to identify if a person has a low level of confidence.
  • How to build someone’s confidence by using positive coaching techniques.
  • How to challenge a person’s negative self-perceptions.
  • How to offer concrete help.
Module 4: Coaching to Encourage Flexibility
  • How to understand and respond appropriately to people’s psychological reactions to change.
  • How to explore concerns that people may have about change.
  • How to help someone alter their negative perceptions about a change.
  • How to understand the importance of flexibility.
Module 5: Coaching to Resolve Conflict
  • How to avoid the wasted time and effort caused by conflict
  • How to break a conflict spiral
  • How to gain cooperation and commitment
  • How to generate creative solutions that result in mutual satisfaction.
Module 6: Coaching to Develop Motivation
  • How to tell if someone is suffering from poor motivation
  • How to avoid the most common mistake people make when trying to motivate someone else.
  • How to coach someone to take responsibilities for motivating themselves.
Module 7: Mentoring Skills
  • Seven types of Mentors assistance
  • Growth influences
  • Shifting context
  • Envisioning outcomes
  • Listening
  • Productive confrontation
Module 8: Special Mentoring Situations
  • New areas for mentoring
  • Identifying special issues
  • Cross-gender mentoring
  • Cross-cultural mentoring
  • Mentoring by a Supervisor or Manager

Available Course Sessions

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Trainer Profile

Jeffrey Goh

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.