In every type of business, you are bound to encounter irate, demanding and unreasonable customers. Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it is important to keep.....
An effective customer service provider needs to have the professional qualities that customers like to see before they place their business with your organisation. Service professionals need to understand that they are very important links between the....
Very often the average user of Microsoft Word scratches the surface when it comes to its features. This is especially so as with each version of Word, Microsoft adds more and more features, bringing it ever closer to desktop publishing standards.
Neuro-Linguistic Programming (NLP) is a body of knowledge and skills that explicitly deals with enhancing your mind. It is a technique that examines your pattern of behaviour and helps you to increase your self-awareness when you communicate within.......
Microsoft’s Excel is more than just an online spreadsheet. From its humble beginnings, the Excel program is now the main online spreadsheet employed by everyone. Be it simple home accounting to modular solutions in major corporations, Excel is used by....
It is imperative that organisations focus on maintaining a competitive people edge. They need to manage performance, harness and grow talent by developing the skills and competencies of their employees to achieve exceptional standards of performance......
This program is designed for employees who have been newly-promoted to a supervisory or managerial position to improve their people-management skills and, more importantly, be equipped with practical ideas for optimizing the most important resource in....
As Supervisor or Manager, you lead and manage a team daily. It is a challenging task to manage a team for anyone who manages people. When people work well together they produce a synergy and enables the team to ultimately accomplish organisation goals...
According to a survey conducted worldwide, we experience many different specific emotions at varying levels of intensity on any given day. Yet there is a lack of emotional awareness among two-thirds of the world’s population, who are unable to identify...
In the digital age, consumers hold all the power. With the click of a button, they can choose what they want to see, hear, or engage with. It’s easy for your brand to get dismissed as traditional forms of marketing become less effective. Whether you’re...
What is Initiative? It is about doing the right thing without being told. It means doing the right thing to manage your work and your life. When you take initiatives to manage your work, you always go the extra mile and do more than what you are asked....
Welcome to the Transformational Leadership Workshop! Over the course of two immersive days, we will explore the art and science of transformational leadership and equip you with the skills to create positive change, inspire your team, and lead your.....
Microsoft’s Excel programme has progressed from being just a simple online spreadsheet, with its uses covering a wide range – from simple data entry to complicated financial models and analysis. For those seeking to develop an advanced understanding of...
“The Essentials of Report Writing” is designed to empower individuals with the vital skills necessary for producing impactful reports. This program equips participants with the expertise needed to create clear, persuasive, and well-structured reports.....
What would your reaction be if a service consultant/provider says “Miss Tan, there’s no more size M for this.” and there’s no attempt to offer an alternative solution or check with its other outlets. Would you prefer it is said as “Miss Tan, looks like...
Customers are the reason we exist. The ability to manage customer relationships well and keep customers coming back is of utmost importance to all organisations. To provide positive service experiences, service professionals need to understand their.....
A company’s dependability and professionalism is often assessed from its written communication. Therefore, it is essential that anyone who is required to communicate in writing or handle written documents be trained to deal systematically with the........
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