The support staff of yesterday will type, take orders, perform filing, attend to visitors and make phone calls for bosses. However, the demands made of today's secretaries and administrators are different - they are expected to juggle multiple tasks .
According to a survey conducted worldwide, we experience many different specific emotions at varying levels of intensity on any given day. Yet there is a lack of emotional awareness among two-thirds of the world’s population, who are unable to identify...
Learn effective techniques to control your emotions, improve your relationships and deal with challenging situations and people. When it comes to happiness and success at work, emotional intelligence (EQ) matters just as much as intellectual ability.....
Microsoft’s Excel programme has progressed from being just a simple online spreadsheet, with its uses covering a wide range – from simple data entry to complicated financial models and analysis. For those seeking to develop an advanced understanding of...
The ability to effectively influence and persuade lies at the heart of our personal and professional lives. The capacity to persuade is the key to effective leadership; whether the goal is to convince one person in a face-to-face encounter, influence.....
Effective team communication is essential to achieving business goals and to enhance personal interactions. You communicate with others in your work team everyday on many levels. However, you may not always take time to analyse how your natural ways of...
In a survey conducted by the University of Pittsburgh's Katz Business School, communication skills are cited as an important decisive factor in choosing managers and it is one of the main factors contributing to job success. This workshop shows you h
"Developing Frontline Leaders" is a dynamic and comprehensive 2-day workshop designed to empower emerging front-runners with the essential skills and mindset to excel in their roles. This program focuses on cultivating leadership qualities specifi
Innovative Problem Solving is about seeking fresh and innovative solutions to problems and identifying opportunities to improve the way that we do things at work. Employees who employ creativity find ease in learning and adapting and distinguish......
This business administration course is intended to help those in support positions to understand their roles and responsibilities in today’s office environment. Participants of this business administration course will learn new strategies in handling.....
Microsoft’s Excel is more than just an online spreadsheet. From its humble beginnings, the Excel program is now the main online spreadsheet employed by everyone. Be it simple home accounting to modular solutions in major corporations, Excel is used by....
We are living in an age of increasing competition where only the fittest survive. And negotiations is likened to the game of staged chess, be it sales or at the boardroom, and unless we have a competitive edge the outcome is fairly predictable. We are....
PowerPoint is becoming more than just a presentation aide. With audiences demanding more than just pretty visuals look at, the PowerPoint presentation has become more than just an adjunct to the speaker – more often than not it shares centre stage with...
Tough problems solving requires the ability to define the true problem, analyse the possible causes, create options, select the most feasible option and then implement it. A systematic approach will give you the techniques to approach the problem.........
Welcome to the Transformational Leadership Workshop! Over the course of two immersive days, we will explore the art and science of transformational leadership and equip you with the skills to create positive change, inspire your team, and lead your.....
Coaches in the sporting world have fine-tuned their coaching skills to ensure their athletes win, set records or at least achieve their best results. In the same way team leaders, supervisors, managers and mentors need to be workplace coaches to help.....
We meet difficult people all the time. At best, such people can make life stressful and unpleasant. At worst they can keep you from achieving important goals especially at the workplace. Besides confrontation, there are other ways to win these people.....
Customers are the reason we exist. The ability to manage customer relationships well and keep customers coming back is of utmost importance to all organisations. To provide positive service experiences, service professionals need to understand their.....
An effective customer service provider needs to have the professional qualities that customers like to see before they place their business with your organisation. Service professionals need to understand that they are very important links between the....
In every type of business, you are bound to encounter irate, demanding and unreasonable customers. Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it is important to keep.....
What is Initiative? It is about doing the right thing without being told. It means doing the right thing to manage your work and your life. When you take initiatives to manage your work, you always go the extra mile and do more than what you are asked....
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