Developing Frontline Leaders


Course introduction

Frontline leaders are critical to the success of organisations and require core leadership mindset and skills to succeed. At the same time they are encountering a range of challenges, including a structural shift in businesses, and the complexities of leading multi-generational and multicultural teams.

Managers who choose to adopt a leadership mindset to his work will become an effective leader in their own right, influence others to do their best, which ultimately results in a more progressive organisation. Based on his extensive cross-cultural leadership experience, the trainer has distilled leadership principles into the 4i model. Through role-plays, case studies and experiential learning, trainer will coach participants to learn the 4 'I' principles and practise applying them. Your frontline leaders will not only complete the workshop with head knowledge, but more importantly with a renewed motivation and transformed attitudes, ready to lead their teams to manage any challenges they face.

Course Benefits

Upon completion of this workshop, participants will be able to;

  • Adopt the 4i leadership mindset, and start
  • Initiating change
  • Influencing others
  • Include diverse demographics in synergies
  • Improving themselves and their teams continuously and consistently
  • Learn to set SMART goals and lead teams to achieve those goals
  • Communicate effectively and master collaboration techniques
  • Increase awareness of the importance of EQ when leading their teams and driving results
  • Improve delegation and empowerment skills
  • Understand and practice coaching and giving constructive feedback
  • Innovate and generate ideas to resolve organizational and customer issues
  • Adopt inclusivity values and effectively lead multigenerational and multicultural teams

Target Audience

Team leaders, People Managers, Managers of managers, Senior Leadership Teams, Professionals seeking both professional and personal growth.

Course Outline

  1. What is leadership?
  2. Managers vs. Leaders
  3. Custom-designed experiential activity and summarise learning
  4. Initiate, Improve, Influence,Include
  5. Taking initiative
  6. Frontline leaders take initiative to solve problem
  7. Making continuous improvement
  8. Frontline leaders constantly improve themselves and their teams by leveraging on strengths and managing weaknesses
  9. The 5 levels of leadership
  10. John Maxwell’s 5 levels of leadership
  11. Sharpening the saw
  12. Self-development and self-mastery
  13. The Leadership Challenge
  14. What can you do to improve the result of the morning leadership challenge?
  15. How to influence and motivate others
  16. How to delegate and coach
  17. Practising inclusiveness for maximum impact

Available Course Sessions

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Trainer Profile

Ivan Phua

A self-motivated, engaging and experienced trainer, Ivan Phua is able to conceptualize and present contents captivatingly and professionally. His easy-going and relational style helps build rapport with participants and draws out key learning concepts. Capable in research and planning, he develops programs and workshops that meets the needs across various industries.

Ivan is creative and dynamic and he inspires clients to improve their current and future fulfilment and performance by increasing their ability to accomplish through changing their attitudes and habits and developing their skills and knowledge. He brings the best out of them and is able to make things relevant yet fun, refreshing yet applicable and keeps his audience engaged. He propels his workshops with highly interactive fun and humor to schools, Institutes of Higher Learning and organizations.

Prior to becoming a Corporate Trainer, Ivan held various management roles including Sales & Marketing, Operations and Services in different industries. His passion in people development helped him forged close relationships with his clients and provided valuable solutions and support to their challenges and led them to improve their competence and awareness.

Trained close to 1,000 staff from frontline, middle to senior management from various industries like F&B, Service, Retail, Education, Government, SMEs and MNCs on Presentation Skills, Teambuilding, Time Management, Customer Service, Leadership & Motivation, Stress Management, Interviewing Skills and Performance Management.