EQ Skills for Team Leaders and Managers


Course introduction

Learn effective techniques to control your emotions, improve your relationships and deal with challenging situations and people. When it comes to happiness and success at work, emotional intelligence (EQ) matters just as much as intellectual ability or IQ. Emotional intelligence helps you build stronger relationships, succeed at work and achieve your career and personal goals. Building your emotional intelligence can also help you connect to your feelings, manage stress, turn intention into action, and make informed decisions about the things that matter most to you. Learn more about why emotional intelligence is so important and how you can boost your own EQ by mastering a few key skills.

Course Benefits

Upon completion of this workshop, participants will be able to:

  • Understand the elements of Emotional Intelligence (EQ)
  • Know how feelings and emotions affect performance
  • Manage feedback, continuous learning and personal development more effectively
  • Seek and develop innovative ideas to work problems
  • Adopt a higher level of performance orientation at the workplace
  • Use the skills to cooperate and collaborate more effectively to achieve the organisational and personal goals

Target Audience

Administrators, Managers, Supervisors and Team Leaders who are interested in managing themselves and others more effectively will find this workshop very useful.

Course Outline

Module 1: Introduction

  • The Course Explained                                                              
  • Learning Outcomes
  • More Later
  • Action Items
Module 2: Becoming Self-Aware
  • Self-Awareness Explained
  • Self-Manage for Success
  • Being Open to Opposing Viewpoints
  • Learn to Compromise for Success
  • Choose Your Attitude
Module 3: Self-Motivation (M)
  • Optimism
  • Pessimism
  • The Balance between Optimism and Pessimism
  • The Power of Re-Framing: The Balance between Optimism and Pessimism
Module 4: Social Skills (SS)
  • Making an Impact
  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive
  • Traits of a Person with High Social Skills
Module 5: Social Management and Responsibility
  • Articulate your Emotions Using Language
  • Business Practices
  • Understand Emotions and How to Manage Them in the Workplace
  • Role of Emotional Intelligence at Work
  • Disagreeing Constructively
Module 6: Emotional Intelligence Defined
  • Benefits of EQ
  • The Academic Theory of EI & Assessing EQ
  • Five Dimensions of the Trait EI Model
  • EQ Self-Assessment Activity
Module 7: Self-Management/Regulating Your Emotions
  • ‘EQ" in Action
  • Emotional Science
  • Amygdala Hijack - What’s Happening Inside Our Head When We Lose Control
  • Understanding Emotions
  • Find Your Self-Control
  • Using Coping Methods
  • Relaxation Techniques
Module 8: Empathy (E)
  • What are the Barriers to Empathy?
  • Developing Your Empathy
  • Empathising with Others
Module 9: Skills in Emotional Intelligence
  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Understand Emotional Meanings
  • Manage Emotions
Module 10: Verbal Communication Skills
  • Verbal Communication – Clear Message, Emotionally Effective
  • Focused Listening
  • Asking Questions
  • Communicating with Flexibility and Authenticity
Module 11: Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
Module 12: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Available Course Sessions

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