Effective Communication for Better Workplace Efficiency

MDIS


Course introduction

In a survey conducted by the University of Pittsburgh's Katz Business School, communication skills is cited as an important decisive factor in choosing managers and it is one of the main factors contributing to job success.

This workshop shows you how you could improve interactions with others, build stronger relationships with your team and become more productive at work.



Course Benefits


Upon completion of this workshop, participants will be able to:

  • Overcome barriers to effective communication
  • Be more self-aware and communicate better
  • Understand that listening is the key to effective communication
  • Understand communication strategies
  • Give and receive feedback
  • Apply the skills in a working environment



Target Audience


Front line Service Staff, Support Staff, Secretaries, Personal Assistants and anyone who would like to improve their communication skills in the office.



Course Outline


The Importance of Good Communication Skills

  • The Communication Quiz – Am I communicating effectively?
  • Video: Results Driven Communication
Understanding the Various Components of Communication and How It Helps Me in My Interactions with Others (Part 1)

Sending Effective Messages Through:
  • Verbal Language: Communicating through better choices of words
  • Body Language in Communication:  The Positive and Negative Body Language We Communicate
  • Our tone of Voice and its Impact on Others
Discovering My Communication Style (Part 1)
  • What Style am I?
  • My Communication Style and how it affects others
Discovering My Communication Style (Part 2)
  • Adapting My Communication Style to others
  • Using My Communication Style to add value to the team
Understanding the Various Components of Communication and How It Helps Me in My Interactions with Others (Part 2) - Receiving Effective Messages

Active Listening Skills
  • Understanding the intent of the message
  • Listening Strategies
Paraphrasing Skills
  • Is that what you said?
Feedback Skills
  • Giving positive feedback – The REDR technique
  • Giving negative feedback – The AID Model
  • Receiving feedback
Questioning Skills
  • Asking the right questions to get to the heart of the matter

Methodologies
This interactive workshop will be conducted with a good blend of short lectures, group discussions, self discovery questionnaires, videos, interactive activities and practices.

Key Information
 
Duration 2 days
Time 9 am to 5 pm
Date 24 - 25 Jan 2019
18 - 19 Mar 2019
27 - 28 May 2019
01 - 02 Jul 2019
12 - 13 Sep 2019
09 - 10 Dec 2019

Course Fee
 
Member $818.55
Non-Member $963.00
  • Members enjoy a 15% discount before GST
  • Group Discount (3 or more participants) - 10%
  • All fees are inclusive of 7% GST
Funding Available

1) COMPANY SPONSORED PARTICIPANT
  • SDF GRANT REIMBURSEMENT (Non-WSQ)
  • SDF Grant Amount: S$28.00
  • SDF Course Code: CRS-N-0005278
2) INDIVIDUAL PARTICIPANT
SkillsFuture Credit
(Individual Singaporean aged 25 and above)
Pre-approved SkillsFuture funding of S$500.00



Available Course Sessions


Please click here to stay updated on upcoming sessions.



Trainer Profile


Grace Lee

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.



 

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