Effective Office Skills for Administrative Support Staff


Course introduction

This business administration course is intended to help those in support positions to understand their roles and responsibilities in today’s office environment. Participants of this business administration course will learn new strategies in handling workload through enhancing organisational skills and prioritising the workload for positive results. They will also explore ways to work effectively in a team, improve critical communication skills, learn new assertive behaviours, and explore self-management techniques for the workplace.

Course Benefits

Upon completion of this workshop, participants will be able to:

  • Understand the important roles and functions of today’s office in business
  • Understand the changing role of the office administrator and their contribution
  • Increase productivity in the office and appreciate the use of appropriate communication tools in the office
  • Manage and handle information for maximum results so as to help the organisation to achieve its business goals

Target Audience

Who Should Attend

  • Administrative Assistants,
  • Clerical Officers,
  • Junior Secretaries; and
  • Other Office Staff who serve in a support role.

Course Outline

  • The Office
  • The Role and Functions of the Office
  • Productivity and the Administrator's Evolving Role
  • Planning and Improving Work Processes
  • Matching Business Goals with Administrative Support Goals
  • Managing Information for Office Productivity Excellence
  • Office Productivity
  • Office Productivity through Effective Task Management
  • Planning and Scheduling of Office Work
  • Increase Your Administrative Effectiveness through Organised Methods and Systems
  • File and Find Information Fast
  • Dealing with Information Overload in the Office
  • Limiting Interruptions in the Office
  • Communicating Positively for Better Results

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

Catherine Syn

Catherine Syn has conducted both public and in-company seminars and workshops in Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management, Secretarial & Office Administrative Practices. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation's training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades.

Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant.

Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China.