Innovative Problem Solving is about seeking fresh and innovative solutions to problems and identifying opportunities to improve the way that we do things at work. Employees who employ creativity find ease in learning and adapting and distinguish......
According to a survey conducted worldwide, we experience many different specific emotions at varying levels of intensity on any given day. Yet there is a lack of emotional awareness among two-thirds of the world’s population, who are unable to identify...
What would your reaction be if a service consultant/provider says “Miss Tan, there’s no more size M for this.” and there’s no attempt to offer an alternative solution or check with its other outlets. Would you prefer it is said as “Miss Tan, looks like...
In every type of business, you are bound to encounter irate, demanding and unreasonable customers. Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it is important to keep.....
Welcome to the Transformational Leadership Workshop! Over the course of two immersive days, we will explore the art and science of transformational leadership and equip you with the skills to create positive change, inspire your team, and lead your.....
How can I present without feeling nervous? What should I do when my mind goes blank? What if my visual aids don't work? How can I improve my presentation skills? All these questions and more will be answered at this interesting, fun-filled and knowled
The ability to effectively influence and persuade lies at the heart of our personal and professional lives. The capacity to persuade is the key to effective leadership; whether the goal is to convince one person in a face-to-face encounter, influence.....
Tough problems solving requires the ability to define the true problem, analyse the possible causes, create options, select the most feasible option and then implement it. A systematic approach will give you the techniques to approach the problem.........
An effective customer service provider needs to have the professional qualities that customers like to see before they place their business with your organisation. Service professionals need to understand that they are very important links between the....
“The Essentials of Report Writing” is designed to empower individuals with the vital skills necessary for producing impactful reports. This program equips participants with the expertise needed to create clear, persuasive, and well-structured reports.....
In a survey conducted by the University of Pittsburgh's Katz Business School, communication skills are cited as an important decisive factor in choosing managers and it is one of the main factors contributing to job success. This workshop shows you h
Negotiation between individuals or groups is part and parcel of life. The opportunity to cooperate, drive change, or secure strategic goals and additional benefits boils down to one thing, the ability to negotiate with people, both in a personal........
Learn effective techniques to control your emotions, improve your relationships and deal with challenging situations and people. When it comes to happiness and success at work, emotional intelligence (EQ) matters just as much as intellectual ability.....
We are living in an age of increasing competition where only the fittest survive. And negotiations is likened to the game of staged chess, be it sales or at the boardroom, and unless we have a competitive edge the outcome is fairly predictable. We are....
"Developing Frontline Leaders" is a dynamic and comprehensive 2-day workshop designed to empower emerging front-runners with the essential skills and mindset to excel in their roles. This program focuses on cultivating leadership qualities specifi
Effective people skills open doors for better understanding and stronger support among people in the workplace. Your success, fulfilment and happiness depend on your ability to relate effectively. In this world of high technology, you must................
This business administration course is intended to help those in support positions to understand their roles and responsibilities in today’s office environment. Participants of this business administration course will learn new strategies in handling.....
Microsoft’s Excel is more than just an online spreadsheet. From its humble beginnings, the Excel program is now the main online spreadsheet employed by everyone. Be it simple home accounting to modular solutions in major corporations, Excel is used by....
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