Managing key account the right way is a critical function of any customer-oriented business. Selling to these existing customers is one of the biggest untapped opportunities for revenue growth. Top performers in key account management experience..........
Microsoft’s Excel is more than just an online spreadsheet. From its humble beginnings, the Excel program is now the main online spreadsheet employed by everyone. Be it simple home accounting to modular solutions in major corporations, Excel is used by....
Creating Win-Win Relationships with Internal and External Customers
Customers are the reason we exist. The ability to manage customer relationships well and keep customers coming back is of utmost importance to all organisations.
To provide positive service experiences, service professionals need to understand their.....
Creating Dynamic Presentations using PowerPoint (2016)
Avoid letting your audience suffer from the “Death by PowerPoint” syndrome by creating dynamic and eye-catching presentations that give the “WOW” factor so that your audience will not only remember but also talk about your quality-rich presentations for..
Automation using Excel Visual Basic for Applications
Most people express a modicum of a surprise when told that Excel, like Access, can be enhanced with Visual Basic. But it should be no surprise at all since both programs share a similar structure. Increasingly, VB is being used to enhance Excel’s basic...
Microsoft Word has become the quintessential word processing program now. A foundation stone in the Microsoft Office Suite, Microsoft Word is now the de facto standard in document processing.
Everyone has the potential to excel and be successful in work and life. However, negative thoughts and influences prevent people from achieving their goals in life. Limiting beliefs steal, kill and destroy a person’s self-esteem and significance..........
Innovative Problem Solving is about seeking fresh and innovative solutions to problems and identifying opportunities to improve the way that we do things at work. Employees who employ creativity find ease in learning and adapting and distinguish......
We are living in an age of increasing competition where only the fittest survive. And negotiations is likened to the game of staged chess, be it sales or at the boardroom, and unless we have a competitive edge the outcome is fairly predictable. We are....
What would your reaction be if a service consultant/provider says “Miss Tan, there’s no more size M for this.” and there’s no attempt to offer an alternative solution or check with its other outlets. Would you prefer it is said as “Miss Tan, looks like...
Our Finance for Non-Finance Professionals workshop introduces Financial Statements at a fundamental level. You will be able to read accounts and understand financial issues after the course.
Financial jargon and concepts will be explained in a down to...
Workplace well-being: Strategies For Preventing Burnout (NEW!)
This seminar is designed for employees and leaders seeking to better understand and prevent workplace burnout. It covers multidimensional aspects of work and well-being, offering evidence-based techniques to better manage your physical and mental state...
This takes Excel out of the realm of a mere spreadsheet and into the realm of a “modeller” – the ability to build analytical solutions and conclusions.
How can I present without feeling nervous? What should I do when my mind goes blank? What if my visual aids don't work? How can I improve my presentation skills? All these questions and more will be answered at this interesting, fun-filled and knowled
This program is designed for employees who have been newly-promoted to a supervisory or managerial position to improve their people-management skills and, more importantly, be equipped with practical ideas for optimizing the most important resource in....
Very often the average user of Microsoft Word scratches the surface when it comes to its features. This is especially so as with each version of Word, Microsoft adds more and more features, bringing it ever closer to desktop publishing standards.
Using Emotional Intelligence to Manage Oneself and Others at Workplace
According to a survey conducted worldwide, we experience many different specific emotions at varying levels of intensity on any given day. Yet there is a lack of emotional awareness among two-thirds of the world’s population, who are unable to identify...
Effective Communication for Better Workplace Efficiency
In a survey conducted by the University of Pittsburgh's Katz Business School, communication skills are cited as an important decisive factor in choosing managers and it is one of the main factors contributing to job success.
This workshop shows you h
Welcome to the Transformational Leadership Workshop! Over the course of two immersive days, we will explore the art and science of transformational leadership and equip you with the skills to create positive change, inspire your team, and lead your.....
In an age of increasing competitiveness, uncertainty and constant change, the challengers faced by organizations are daunting. In view of these challengers the old adage, “the survival of the fittest”, still holds today. Unless organizations are..........
The "Speak with Confidence and Impact" course delves into the realm of pragmatics and discourse theory to provide participants with a comprehensive understanding of effective communication. Through a combination of practical exercises, constructiv
Effective people skills open doors for better understanding and stronger support among people in the workplace. Your success, fulfilment and happiness depend on your ability to relate effectively. In this world of high technology, you must................
“The Essentials of Report Writing” is designed to empower individuals with the vital skills necessary for producing impactful reports. This program equips participants with the expertise needed to create clear, persuasive, and well-structured reports.....
This workshop introduces AI as a powerful tool for strategic planners, equipping them with the skills to interpret data, predict trends, and optimize resources. Through hands-on exercises and real-world case studies, participants will gain practical......
Welcome to the "Stakeholder Engagement and Empowerment" workshop! Effective stakeholder engagement is a critical skill for success. This interactive workshop is designed to equip participants with the strategies, tools, and techniques to engage...
Effective Communication through Neuro Linguistic Programming (NLP) Techniques
Neuro-Linguistic Programming (NLP) is a body of knowledge and skills that explicitly deals with enhancing your mind. It is a technique that examines your pattern of behaviour and helps you to increase your self-awareness when you communicate within.......
Managing Expectations of Internal and External Customers (New)
Experienced a burnout? Unable to cope, mounting workload, find yourself dragging to work, sidelined by others and felt like quitting. Adding to the woes, faced with nasty customers and equally difficult staff. We’ve all heard of this. But is there good...
As Supervisor or Manager, you lead and manage a team daily. It is a challenging task to manage a team for anyone who manages people.
When people work well together they produce a synergy and enables the team to ultimately accomplish organisation goals...
At the core of every business is the need to obtain, grow and retain customers. The marketing function has always been concerned with understanding and delivering value to that effect.
Project management is one of the most critical component of a successful business. It affects revenues and liabilities and ultimately interacts with customers satisfaction and retention. To be successful in project management takes practice. Having the...
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