Team Management Skills


Course introduction

As Supervisor or Manager, you lead and manage a team daily. It is a challenging task to manage a team for anyone who manages people.
When people work well together they produce a synergy and enables the team to ultimately accomplish organisation goals. Working in a happy and successful team is extremely satisfying to any leader or member of a team.
The cooperative atmosphere, the ease of achieving results and the sense of belonging to a successful team is very appealing. Working as part of such optimal teams is the dream of any individual and organisation. An effective leader earns the respect of his/her team members and builds a harmonious working environment.

Course Benefits

Upon completion of this workshop, participants will be able to:

  • Analyze your team and balance it efficiently to receive maximum results
  • Identify how teams progress overtime and how does this impact team members and the leaders’ leadership style Interpret the sources of team problem
  • Apply Team Building skills
  • Evaluate a team’s balance based on Team Roles
  • Fine tune communication skills when relating with team members
  • Manage Team conflicts
  • Apply emotional intelligence  skills
  • Understand the how to delegate
  • Deliver constructive feedback and praise
  • Use Coaching techniques to improve team performance

Target Audience

Team Leaders, Project Leaders, Managers , Supervisors or anyone who manages a team

Course Outline

Module 1: About Team

  • Group versus Team
  • Characteristics of Team
  • What is a Team?
  • Why Team?
  • Benefits a Team Can Bring to an Organisation
  • An Elegant Model (Action-Centred Management) and Adair Model
  • Team Effectiveness Model
  • Principles of Working Within a Team
  • Individual Exercises
  • Group Activities
Module 2: Team’s Life Cycle
  • Four Stages of Team Formation
  • Events Occurring at Different Stages
  • Team Leader and Team Members
  • Characteristics of an Effective Team Leader and Team Member
  • Individual Exercise
  • Group Activity
Module 3: Leadership Style
  • Factors Influencing Leadership Styles
  • Four Leadership Styles
  • Style Divisions
  • Leader to Aware Why Teams Fails – Five Reasons
  • Group Activity
Module 4: Sources of Team Problems
Module 5: Team Building
  • The Twelve C’s Checklist in Building a Team
  • Module 6: Team Roles
  • Belbin Roles
  • Categorized into Three Areas
  • Using Belbin Types
  • Group Activity
Module 7: Fine Tuning Communication Skills
  • Communication Within Team
  • Some Barriers to Communication
  • The Three V’s of Communication (Verbal, Visual and Vocal)
  • Avoiding Toxic Words
  • Improving Team Communication
  • Group Activity
Module 8: Team Conflicts
  • What is Conflict?
  • Consequence of Conflicts
  • Ways of Managing Conflicts
  • Manage Team Conflicts to Prevent Team Disunity – Eight Step Approach
  • Group Activity
Module 9: Improve Your Emotional Intelligence Leading a Team or Staff
  • Emotional Intelligence in Teams
  • Interpersonal Intelligence and Intrapersonal Intelligence
  • Five Competency Model of Emotional Intelligence – Daniel Goleman
  • Characteristics of ‘A’ Star Performance
  • Emotional Self-Awareness
  • Self-Assessment
Module 10: Delegation
  • Difference Order Giving and Delegation
  • Effective Delegation
  • Benefits of Delegation
  • Eight Tips How to Delegate
  • Group Activity
Module 11: Giving and Receiving Feedback
  • Feedback
  • Two Types of Feedback
  • Four Step Constructive Feedback
  • Why Don’t We Praise
  • Group Activity
Module 12: Coaching Your Team
  • What is Coaching
  • Coaching Team Members to Improve Performance
  • Structured Coaching Session Using The Grow Model
  • Two Important Skills for Coaching
  • Coaching Guidelines

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

Francis Claudius

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.