Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all. Do you know anyone good at conflict management? Do you admire them? Do you envy them? Not so surprisingly most people want to avoid conflicts altogether.
Customers are the reason we exist. The ability to manage customer relationships well and keep customers coming back is of utmost importance to all organisations. To provide positive service experiences, service professionals need to understand their.....
This course equips learners with the competencies to monitor the progress of team plans and drive team performance, evaluate performance and determine current and future skills gaps of the team, and translate these gaps into learning plans to improve.....
An effective customer service provider needs to have the professional qualities that customers like to see before they place their business with your organisation. Service professionals need to understand that they are very important links between the....
Equip yourself with the skills and knowledge in grinding, brewing, preparing and serving exquisite coffee from various parts of the world. Upon completion, graduate is awarded with a Statement of Attainment (SOA) in WSQ Provide Specialty Coffee Service.
What is Initiative? It is about doing the right thing without being told. It means doing the right thing to manage your work and your life. When you take initiatives to manage your work, you always go the extra mile and do more than what you are asked....
Managing key account the right way is a critical function of any customer-oriented business. Selling to these existing customers is one of the biggest untapped opportunities for revenue growth. Top performers in key account management experience..........
Learners will be able to acquire skills, attitude and knowledge to provide para-counselling to clients within an agreed counselling framework. It includes supporting certified counselling professionals in their daily work and supporting the implementation
The goal of this course is to bring awareness to the practices and principles of agility and how they apply to businesses and organizations. Through analysis of case studies, assessment, discussion and evaluation, participants will gain insight......
Learn the foundations of food safety and hygiene while handling, cooking, storing and serving food and be certified food handlers, competent to work in the F&B industry in Singapore as per SFA requirements. Upon completion, graduate is awarded with a....
How can I present without feeling nervous? What should I do when my mind goes blank? What if my visual aids don't work? How can I improve my presentation skills? All these questions and more will be answered at this interesting, fun-filled and knowled
Sign up for course alerts and stay up to date on the latest courses!