This course aims to introduce learners to the expectations of a supervisor / team leader, and equips the learners with the knowledge and skills to communicate effectively and problem-solve. Upon successful completion and assessment of the course......
The two-day workshop is designed to help participants to understand and apply the Principles of Effective Planning, coordinating and implementing events. Participants will learn how to weave in key messages when planning and implementing events...........
“The Essentials of Report Writing” is designed to empower individuals with the vital skills necessary for producing impactful reports. This program equips participants with the expertise needed to create clear, persuasive, and well-structured reports.....
Effective people skills open doors for better understanding and stronger support among people in the workplace. Your success, fulfilment and happiness depend on your ability to relate effectively. In this world of high technology, you must................
Equip learners in pursuring a career in the business travel, meeting, exhibition, incentives, education & events industry Suitable for those seeking career change Provides insight into the managerial and business facets of the industry
This course focuses on the manager as a people developer. It equips the learner with the knowledge and skills to identify capability gaps, and to build team capacity and capability through the development of junior supervisors and team leaders. Learners..
Working professionals require essential assertiveness skills that would make them more respected by those working with them. The modern culture also demands that the staff get their points across with flair. In addition, they are expected to contribute..
What would your reaction be if a service consultant/provider says “Miss Tan, there’s no more size M for this.” and there’s no attempt to offer an alternative solution or check with its other outlets. Would you prefer it is said as “Miss Tan, looks like...
The ability to lead a team effectively to implement strategy and deliver results is the most critical element in any organization’s success. The interrelationship often creates predictable complications. How and when do successful, strong, independent....
The workshop is curated to provide office administrators, supervisors of clerical and administrative staff and executive secretaries the opportunity to review and develop interpersonal and professional organisational skills. The skills they require to....
An effective customer service provider needs to have the professional qualities that customers like to see before they place their business with your organisation. Service professionals need to understand that they are very important links between the....
Neuro-Linguistic Programming (NLP) is a body of knowledge and skills that explicitly deals with enhancing your mind. It is a technique that examines your pattern of behaviour and helps you to increase your self-awareness when you communicate within.......
This course equips the learner with the knowledge and skills to manage change across teams in a systematic manner. Learners will learn how to plan for change, identify risks associated with change and develop risk mitigation plans, monitor and gather.....
In every type of business, you are bound to encounter irate, demanding and unreasonable customers. Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it is important to keep.....
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