In every type of business, you are bound to encounter irate, demanding and unreasonable customers. Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it is important to keep.....
A company’s dependability and professionalism is often assessed from its written communication. Therefore, it is essential that anyone who is required to communicate in writing or handle written documents be trained to deal systematically with the........
This program is designed for employees who have been newly-promoted to a supervisory or managerial position to improve their people-management skills and, more importantly, be equipped with practical ideas for optimizing the most important resource in....
Microsoft’s Excel programme has progressed from being just a simple online spreadsheet, with its uses covering a wide range – from simple data entry to complicated financial models and analysis. For those seeking to develop an advanced understanding of...
We meet difficult people all the time. At best, such people can make life stressful and unpleasant. At worst they can keep you from achieving important goals especially at the workplace. Besides confrontation, there are other ways to win these people.....
By the end of the course, learners would be equipped with knowledge and skills in performing guard and patrol services, and how to use technology to achieve better outcomes and contribute to better security standards for Singapore.
Coaches in the sporting world have fine-tuned their coaching skills to ensure their athletes win, set records or at least achieve their best results. In the same way team leaders, supervisors, managers and mentors need to be workplace coaches to help.....
An effective customer service provider needs to have the professional qualities that customers like to see before they place their business with your organisation. Service professionals need to understand that they are very important links between the....
The workshop is curated to provide office administrators, supervisors of clerical and administrative staff and executive secretaries the opportunity to review and develop interpersonal and professional organisational skills. The skills they require to....
Tough problems solving requires the ability to define the true problem, analyse the possible causes, create options, select the most feasible option and then implement it. A systematic approach will give you the techniques to approach the problem.........
Customers are the reason we exist. The ability to manage customer relationships well and keep customers coming back is of utmost importance to all organisations. To provide positive service experiences, service professionals need to understand their.....
Effective team communication is essential to achieving business goals and to enhance personal interactions. You communicate with others in your work team everyday on many levels. However, you may not always take time to analyse how your natural ways of...
Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all. Do you know anyone good at conflict management? Do you admire them? Do you envy them? Not so surprisingly most people want to avoid conflicts altogether.
Project management is one of the most critical component of a successful business. It affects revenues and liabilities and ultimately interacts with customers satisfaction and retention. To be successful in project management takes practice. Having the...
PowerPoint is becoming more than just a presentation aide. With audiences demanding more than just pretty visuals look at, the PowerPoint presentation has become more than just an adjunct to the speaker – more often than not it shares centre stage with...
The ability to lead a team effectively to implement strategy and deliver results is the most critical element in any organization’s success. The interrelationship often creates predictable complications. How and when do successful, strong, independent....
This programme equips learners with the ability to apply the knowledge and skills in making tarts and short-crust pastries. It also includes the types and uses of baking tools, equipment and ingredients. Course reference no: CRS-Q-0039724-FSS
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