An effective customer service provider needs to have the professional qualities that customers like to see before they place their business with your organisation. Service professionals need to understand that they are very important links between the....
This course equips learners with the competencies to monitor the progress of team plans and drive team performance, evaluate performance and determine current and future skills gaps of the team, and translate these gaps into learning plans to improve.....
The support staff of yesterday will type, take orders, perform filing, attend to visitors and make phone calls for bosses. However, the demands made of today's secretaries and administrators are different - they are expected to juggle multiple tasks .
Negotiation between individuals or groups is part and parcel of life. The opportunity to cooperate, drive change, or secure strategic goals and additional benefits boils down to one thing, the ability to negotiate with people, both in a personal........
International Basic & Pre-Intermediate Gelato Course is a 5 days or 40 hours long training program, on completion of which, participants will have understanding of produce gelato, its bases and sorbets, balancing milk-based and water-based gelato.........
Our Finance for Non-Finance Professionals workshop introduces Financial Statements at a fundamental level. You will be able to read accounts and understand financial issues after the course. Financial jargon and concepts will be explained in a down to...
This program is designed for employees who have been newly-promoted to a supervisory or managerial position to improve their people-management skills and, more importantly, be equipped with practical ideas for optimizing the most important resource in....
This programme equips learners with the ability to apply the knowledge and skills in making tarts and short-crust pastries. It also includes the types and uses of baking tools, equipment and ingredients. Course reference no: CRS-Q-0039724-FSS
This course focuses on the manager as a people developer. It equips the learner with the knowledge and skills to identify capability gaps, and to build team capacity and capability through the development of junior supervisors and team leaders. Learners..
Certified Agile Leadership Essentials (CAL-E) courses bring awareness and understanding to the foundations of agile leadership. Discover the way agile leaders think, focus, and behave. The focus on agile leadership essentials equips you to embark.....
Managing key account the right way is a critical function of any customer-oriented business. Selling to these existing customers is one of the biggest untapped opportunities for revenue growth. Top performers in key account management experience..........
International Basic Gelato Course is a 3 days or 24 hours long training program, on completion of which, participants will learn to produce gelato, its bases and sorbets. Besides the production, there will be lessons concerning hygiene standards.......
“The Essentials of Report Writing” is designed to empower individuals with the vital skills necessary for producing impactful reports. This program equips participants with the expertise needed to create clear, persuasive, and well-structured reports.....
We are living in an age of increasing competition where only the fittest survive. And negotiations is likened to the game of staged chess, be it sales or at the boardroom, and unless we have a competitive edge the outcome is fairly predictable. We are....
In a survey conducted by the University of Pittsburgh's Katz Business School, communication skills are cited as an important decisive factor in choosing managers and it is one of the main factors contributing to job success. This workshop shows you h
Learners will be able to acquire skills, attitude and knowledge to provide para-counselling to clients within an agreed counselling framework. It includes supporting certified counselling professionals in their daily work and supporting the implementation
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