Service Excellence (WSQ)

Arium School of Arts & Sciences

Course introduction

This skill describes the ability to project a professional image when serving customers. It also includes equipping oneself with a positive and customer oriented mindset to impress and wow customers in their day-to-day engagement.

Course Outline

Course Content:
PS1 – Recognise the impact of one’s professional image and persona on the organisation
PS2 – Project a professional image and persona in accordance with organisational guidelines
PS3 – Communicate professionally with customers in accordance with organisation’s guidelines.
Certification Type: Statement of Attainment

Available Course Sessions

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Trainer Profile

Our Lecturers

All our lecturers are selected based on their subject expertise, experience and dedication. They are required to possess at least a Masters in their subject expertise. With their years of work experience, they will also be able to illustrate topics in class with real world examples. We are committed to provide a high standard of service by promoting an environment conductive to student learning through a low student-teacher ratio of 30:1. Currently, we have 50 adjunct lecturers.

Details of our lecturers can be found on our website.