This course aims to introduce learners to the expectations of a supervisor / team leader, and equips the learners with the knowledge and skills to communicate effectively and problem-solve. Upon successful completion and assessment of the course......
This course aims to provide the learner with the knowledge and skills to identify talents as defined by the organisation and by operational needs, and how to cultivate good relationships within a team. It also builds on the knowledge and skills...........
In the digital age, consumers hold all the power. With the click of a button, they can choose what they want to see, hear, or engage with. It’s easy for your brand to get dismissed as traditional forms of marketing become less effective. Whether you’re...
The ability to lead a team effectively to implement strategy and deliver results is the most critical element in any organization’s success. The interrelationship often creates predictable complications. How and when do successful, strong, independent....
This course equips the learners with the knowledge and skills to execute change at the team level and to manage the change process within the team. Upon successful completion and assessment of the course, participants will receive a formal recognition....
Learn effective techniques to control your emotions, improve your relationships and deal with challenging situations and people. When it comes to happiness and success at work, emotional intelligence (EQ) matters just as much as intellectual ability.....
The support staff of yesterday will type, take orders, perform filing, attend to visitors and make phone calls for bosses. However, the demands made of today's secretaries and administrators are different - they are expected to juggle multiple tasks .
Effective people skills open doors for better understanding and stronger support among people in the workplace. Your success, fulfilment and happiness depend on your ability to relate effectively. In this world of high technology, you must................
What would your reaction be if a service consultant/provider says “Miss Tan, there’s no more size M for this.” and there’s no attempt to offer an alternative solution or check with its other outlets. Would you prefer it is said as “Miss Tan, looks like...
This course aims to equip learners with the basic knowledge and skills required to apply procedures appropriate to emergency situations or incidences. Topics on incidence prevention, handling of crowd, outbreak of fire, bomb threats as well as incident...
Microsoft’s Excel is more than just an online spreadsheet. From its humble beginnings, the Excel program is now the main online spreadsheet employed by everyone. Be it simple home accounting to modular solutions in major corporations, Excel is used by....
As Supervisor or Manager, you lead and manage a team daily. It is a challenging task to manage a team for anyone who manages people. When people work well together they produce a synergy and enables the team to ultimately accomplish organisation goals...
According to a survey conducted worldwide, we experience many different specific emotions at varying levels of intensity on any given day. Yet there is a lack of emotional awareness among two-thirds of the world’s population, who are unable to identify...
Equip yourself with the skills and knowledge in grinding, brewing, preparing and serving exquisite coffee from various parts of the world. Upon completion, graduate is awarded with a Statement of Attainment (SOA) in WSQ Provide Specialty Coffee Service.
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