Incident Response (Handle Security Incidents and Services)

Acestes Pte Ltd

Course introduction

Incident Management describes the activities of an organisation to identify, analyse and correct hazards to prevent a future re-occurrence ( Wikipedia Incident Management , n.d. para.1). According to the Data Bridge Market Research (2020), the incident and emergency management market is expected to grow at a Compound Annual Growth Rate of 5.97% in 2020 to 2027. Indeed, with the recent Covid-19 pandemic, organisations are exploring new business opportunities in incidence management. Workers should be trained so that they can take up new job roles involving incidence response and management. 

Locally, there has been an increase in workplace incidences and fatalities (CNA, 27 Nov 2020). In a learning report released by the Ministry of Manpower (March 2020) regarding an incidence involving exposed pipes, it was found that workers were not familiar with the actions to be taken in an emergency. Workers need to be trained to handle workplace incidences and emergencies. 

In addition, the threat of terror attacks is at its peak. There is an urgent need to gear up workers to deal with the possibilities of such threats and emergency-related incidences. 

This course aims to equip learners with the relevant knowledge and skills, as well as the skills to use appropriate technology, to meet the increased demand in security services. This course will address the following performance gaps : 
- take preventive actions to minimise risks 
- manage incidences and emergency situations 
- respond and report incidents 

Our training programmes will equip the trainees with the latest technological knowledge and skills to operate latest equipment to carry out incident reporting. As our company has already adopted the technology in our job re-design, our classroom will be equipped with the latest technology so that the trainees will be able to have hands-on training on up-to-date technology beyond the basic equipment in carrying out the job.

Course Outline

This course is for new entrants to the security industry or anyone who is keen to learn about the basic security knowledge and skills required to handle security incidents effectively, and how to use technology to achieve higher productivity and better outcomes.

By the end of the course, Learners are expected to be able to perform the following learning outcomes: 

- Identify preventive actions required to minimise risk of injury
- Adopt appropriate procedures in response to different types of incidents 
- Inform stakeholders and report on incidents

A Statement of Attainment (SOA) will be awarded to the individual when he successfully completed each module and assessed to be competent.

Available Course Sessions

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Trainer Profile

WSQ Certified Trainer

WSQ certified trainer from the Singapore Workforce Development Agency.