The support staff of yesterday will type, take orders, perform filing, attend to visitors and make phone calls for bosses. However, the demands made of today's secretaries and administrators are different - they are expected to juggle multiple tasks .
What is Initiative? It is about doing the right thing without being told. It means doing the right thing to manage your work and your life. When you take initiatives to manage your work, you always go the extra mile and do more than what you are asked....
In today’s business world, understanding the finance and accounting knowledge is no longer an option for Management and Executives. Indeed, organisation will be able to perform better and achieve superior results if all staff in the organisation is able..
Negotiation between individuals or groups is part and parcel of life. The opportunity to cooperate, drive change, or secure strategic goals and additional benefits boils down to one thing, the ability to negotiate with people, both in a personal........
In the digital age, consumers hold all the power. With the click of a button, they can choose what they want to see, hear, or engage with. It’s easy for your brand to get dismissed as traditional forms of marketing become less effective. Whether you’re...
"Developing Frontline Leaders" is a dynamic and comprehensive 2-day workshop designed to empower emerging front-runners with the essential skills and mindset to excel in their roles. This program focuses on cultivating leadership qualities specifi
As Supervisor or Manager, you lead and manage a team daily. It is a challenging task to manage a team for anyone who manages people. When people work well together they produce a synergy and enables the team to ultimately accomplish organisation goals...
In every type of business, you are bound to encounter irate, demanding and unreasonable customers. Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it is important to keep.....
A company’s dependability and professionalism is often assessed from its written communication. Therefore, it is essential that anyone who is required to communicate in writing or handle written documents be trained to deal systematically with the........
This program is designed for employees who have been newly-promoted to a supervisory or managerial position to improve their people-management skills and, more importantly, be equipped with practical ideas for optimizing the most important resource in....
Microsoft’s Excel programme has progressed from being just a simple online spreadsheet, with its uses covering a wide range – from simple data entry to complicated financial models and analysis. For those seeking to develop an advanced understanding of...
We meet difficult people all the time. At best, such people can make life stressful and unpleasant. At worst they can keep you from achieving important goals especially at the workplace. Besides confrontation, there are other ways to win these people.....
Coaches in the sporting world have fine-tuned their coaching skills to ensure their athletes win, set records or at least achieve their best results. In the same way team leaders, supervisors, managers and mentors need to be workplace coaches to help.....
An effective customer service provider needs to have the professional qualities that customers like to see before they place their business with your organisation. Service professionals need to understand that they are very important links between the....
The workshop is curated to provide office administrators, supervisors of clerical and administrative staff and executive secretaries the opportunity to review and develop interpersonal and professional organisational skills. The skills they require to....
Tough problems solving requires the ability to define the true problem, analyse the possible causes, create options, select the most feasible option and then implement it. A systematic approach will give you the techniques to approach the problem.........
Customers are the reason we exist. The ability to manage customer relationships well and keep customers coming back is of utmost importance to all organisations. To provide positive service experiences, service professionals need to understand their.....
Effective team communication is essential to achieving business goals and to enhance personal interactions. You communicate with others in your work team everyday on many levels. However, you may not always take time to analyse how your natural ways of...
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