We meet difficult people all the time. At best, such people can make life stressful and unpleasant. At worst they can keep you from achieving important goals especially at the workplace. Besides confrontation, there are other ways to win these people.....
Emotional intelligence or Quotient (EQ) describes the ability to understand one's personal feelings, and that of groups, and how these emotions can influence motivation and behaviour. The concept of EQ was first introduced by Wayne Payne in 1985 and......
Customers are the reason we exist. The ability to manage customer relationships well and keep customers coming back is of utmost importance to all organisations. To provide positive service experiences, service professionals need to understand their.....
The two-day workshop is designed to help participants to understand and apply the Principles of Effective Planning, coordinating and implementing events. Participants will learn how to weave in key messages when planning and implementing events...........
A company’s dependability and professionalism is often assessed from its written communication. Therefore, it is essential that anyone who is required to communicate in writing or handle written documents be trained to deal systematically with the........
Every employee is different, and there is no one-size-fits-all approach to engage, motivate and retain employees. How do we apply the concept of Different Strokes for Different Folks then in reality? The Employee Life Cycle Management technique takes....
This course aims to establish a firm foundation upon which subsequent managerial competencies can be built. It also introduces foundational elements of management in the areas of communications, decision-making and leadership styles. Upon successful......
The Respond to Fire and HazMat Emergency course prepares Company Emergency Response Team members (CERT) with the knowledge and skills to handle fire hazards (identify hazards and prevent fires from occurring) and mitigate outbreak of incidents
This course equips the learner with the knowledge and skills to manage change across teams in a systematic manner. Learners will learn how to plan for change, identify risks associated with change and develop risk mitigation plans, monitor and gather.....
This course provides the learner with the knowledge to apply skills in the identification and analysis of indoor air quality (IAQ) problems, to conduct IAQ audits to ensure and assess the situation, and implement control measures for the mitigation of IAQ
Research revealed that global information is doubling every 3 years. While the rate of information growth is increasing at break-neck speed, more than 90% of us did not improve our reading speed since we left school. Our average reading speed remains.....
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Skillsfuture Credit, Skills Development Fund
