Workplace Interpersonal Skills

Marketing Institute of Singapore (MIS)

Course introduction

The workforce is continuously facing challenges from changing workplace environment, the pressure of workload, hierarchy, cultural differences and working with various stakeholders. Individuals with interpersonal skills build positive working relationship with others through understand emotions, share differences, resolve conflicts, giving or receiving feedback in a constructive manner. They interact successfully to gain consensus from stakeholders and decision makers, and foster positive communication climate within the challenging workplace environment. They rise to the top in their personal effectiveness, help to reduce the cost of rehiring and training cost and contribute significantly to the organisational growth. This workshop is practical, interactive and lively. It walks participants through workplace scenarios, in which they practice and develop strong interpersonal skills to interact well with other people. o Enhance confidence to overcome the barriers/challenges of communicating o Develop interpersonal skills to resolve conflicts, build consensus, trust, and stronger working relationship with others o Create positive exchanges and collaborations with others towards expected results

Course Benefits

  •     Understand the types and impact of interpersonal relationships.
  •     Develop the qualities of interpersonal skills for personal and team effectiveness.
  •     Manage emotions of self and others for positive relationship.
  •     Build positive interpersonal communication skills.
  •     Improve non-verbal communication to read others easily and accurately.
  •     Work with people whose personalities and communication styles are different from you.
  •     Increase your people power to connect and rapport with people effortlessly.
  •     Deliver criticism and solve conflict in a constructive manner.
  •     Handle diverse and difficult people with less stress and more understanding.
  •     Apply negotiating strategies that foster a collaborative negotiating environment.
  •     Identify and eliminate interpersonal habits in your personal action plan.

Target Audience

Anyone who wants to excel in interpersonal skills for increasing their relationships with others to get things done effectively.

Course Outline

Increasing interpersonal success through understanding types and impact of interpersonal relationships

  • Types of interpersonal styles and impacts to an organisation
  • Self/peer assessment of your interpersonal skills – in the eyes of others
  • The characteristic and quality of ideal interpersonal performer
Increasing interpersonal success through self-awareness for positive relationship
  • Self/peer assessment of your self awareness and EQ – in the eyes of others
  • Broaden your self-awareness though understanding the Emotional Intelligence (E.I.) competencies for positive relationship
  • Learn to avoid emotional triggers and take control in managing intimidating personalities
  • Application of EI in your workplace for managing our relationship with colleagues for building trust and understanding
Managing workforce diversity with effective communication styles
  • Understand behaviour types and communication styles
  • Self-assessment profile on behaviours and communication styles
  • Strategies for interacting with others who are different from you
  • Identify gaps of interpersonal habits for personal improvement
  • Influencing others when communicating your ideas and gain respect
Establishing positive workplace interpersonal communication for rapport building
  • Recognise and overcome sender, receiver and environmental barriers of communication
  • Speak the language of the audience
  • Master questioning and active listening skills to connect with people
  • Read body language and nonverbal cues
  • Learn the power of praise and staying in touch for producing results
  • Deliver positive and constructive feedback
Working through conflict and managing difficult people
  • Learn to recognise types of conflicts and its root causes
  • Develop strategies to resolve conflict for group collaboration and better relationship
  • Deliver and receive criticism effectively
  • Handle diverse and difficult people with less stress and more understanding

Available Course Sessions

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Trainer Profile

Cecilia Sim

Cecilia Sim is highly enthusiastic and motivated in facilitating participants to uncover and develop their personal and professional potentials. She includes gap analysis training methodology and walks the participants through self-discovery process to review past and existing workplace experiences, highlight necessary changes and revitalise next action steps for personal development and better results.

Cecilia is a bilingual facilitator who conducts programs according to learners and organisational background, needs and requirements. She has strong people skills and cross-border experiences to work with participants across different industries and cultures in the region. Her 20 years of extensive industry experiences came from her previous roles as Trainer/Facilitator, Sales Consultant, Assistant Director, and General Managers in various industries ranging from information technology, education, membership and management consulting. Her past corporate sales and marketing experiences include sales support for information systems, promotion of high profile memberships for MNC, SMEs and startup in many fields. She was responsible for portfolio repositioning, change management, sales results and performance of her team and organisation in her previous positions.

Her key competencies include corporate training, course development, and management consultancy services in the areas of sales and marketing, communication, customer services, supervisory management and mentoring.

Among many others, Cecilia's corporate clients include Ascendas Services Pte Ltd, Chemipac Marketing Services, Koda Ltd, ComfortDelGro Rent-A-Car Pte Ltd, Premier Rent a car, Diethelm Singapore Pte Ltd, Nike, Inc, MTU Asia, Kennametal Pte Ltd, American Express Singapore, Sime Darby Singapore Ltd, Spa Esprit, Applied Materials, SL Global Pte Ltd, Yung Wah Ind Co (Pte) Ltd, YHI Corp (Singapore) Pte Ltd, Chubb Singapore Pte Ltd, City Development Limited, Goodwood Park Hotel, York Hotel, PSC Group Limited, Singapore Food Industries Ltd, People's Association, WDA, Ministry of Education, Ministry of Defense, Singapore Police Force, People's Association, SAFRA. Her participants include organisations from Indonesia, Malaysia, Thailand, Vietnam, India, Pakistan, Australia, China and Hong Kong.

She holds a Master of Business Administration from University of Adelaide, Australia, Bachelor of Business Administration (Honor, major in Management Information System) from Northeastern University, Boston, USA. She also holds an Advanced Certificate in Training and Assessment (ACTA), WSQ. She is also a certified trainer for Service Professional (CSP) and GEMS.