Managing Customer Complaints and Feedback - Writing with Empathy and Tact
World-class customer communications must be delivered with a heart. World-class organisations are those who know what it takes to connect with their customers, build customer loyalty, and maximise customer delight with every communication.
Cross Selling Techniques to Drive Higher Revenue & Profits
The competition is tougher than ever, and the pace is much faster. It is no longer enough to just have a great product and deliver a persuasive presentation on the features you offer.
Understanding the critical importance of successful relationships and good marketing strategies will ensure companies stay in a favourable position within the marketplace.
The future of sales will not be a continuation of the past. Advancements in technology have made the inclusion of Inside Sales teams a core component of a company’s business strategy.
Create a paradigm shift to handle key accounts from a customer-centric view and provide systems to understand the complexities of your account dynamics and its business
Constructively analyse account potential relative to its business attractiveness vs.
A good interview to hire the right candidates doesn't just happen.
To be effective, the interviewer plans for a structured interview and adopts behaviour-based interview for selection of candidates
Understand loyalty program options to grow customer share of wallet
Develop loyalty strategy that rewards your best customers
Cultivate loyal customers, reduce customer attrition, improve profitability and strengthen customer relationsh
Better Grammar for Professional Business Communications
This course troubleshoots and clears up your doubts about problem areas in writing. You will learn how to manipulate the English Language to your advantage to emphasise your message.
Listening is one of the most important skills we can learn and nurture. How actively we listen has a major impact on our job effectiveness, and on the quality of our relationships with others in the world. We listen to Get Information, Understand, Learn
Knowledge Management Strategies for Increasing Organisational Performance
Knowledge is the full utilization of information and data, coupled with the potential of people's skills, competencies, ideas, intuitions, commitments and motivations.
Everyday thousands of people get caught in a whirlwind of busyness, stress and distractions - causing the tendency to not operate at one's best and produce work that are uninspired or even second-rate. It doesn't have to be that way for you
This one-day course teaches service providers how to manage difficult customer situations more effectively that work towards joint problemsolving/ agreement.
Do you use charts and figures to persuade and communicate with your audience? Effective executives, managers and communicators need to know how to present with charts and figures to inform, engage and persuade their audience more effectively.
This course provides a fast track understanding of the Corporate Communications landscape and the elements involved in developing strategies to promote the work of your organisation.
Have you wondered why you are not getting a response from your sponsorship proposal?
Do you need how to go to market with your sponsorship opportunities?
Are you aware of the hot button of sponsors these days?
Big Data & IoT Applications for Process Mining - Improving Business Decision Making
This workshop would provide an overview of Big Data concepts and IoT applications that could provide valuable information for process mining to help improve a business's operational performance with informed and effective decision making.
Gone are the days where procurement agreements are easy to understand negotiate and draft. In a highly complex world of international commerce and trade, having a good understanding of procurement agreement is vital.
This course will focus on what will work and what will not work in getting your story told in the media. It will also look into how you could cut through the media clutter and achieve a higher success rate.
Understanding Management Costs for Effective Profit Planning
Costs have been, still are, and will remain the dominating concern of all businesses – manufacturing, merchandising or service, both for-profit or otherwise. Management needs wide-ranging cost information to manage their company effectively.
Amazing Sticky Presentations - Presenting Complex Information in Simple, Effective & Exciting Ways
How Sticky is your Communication Design? This should be the question that pops up every time you deliver a message. It is even more of a concern when you are delivering your presentation with visuals.
This 2-day seminar explores the legalities of contract and contractual obligations from the perspectives of a contract manager. This overview and understanding of the operations of Contract Law will therefore better enable persons employed in the role of
An effective training strategy is vital for the success of any company; it serve as a means to develop people, who are the key assets in driving growth forward.
Integrated Approach to Advanced Problem Solving Techniques
This course will provide participants with an integrated approach which utilises critical, analytical, creative and systemic thinking methods to effective problem solving and decision making.
Emotional Intelligence 2.0 - The Key to Improving Relationship, Work Performance and Success
By attending this course, participants will uncover their Emotional Intelligence literacy, and be provided with action plans and strategies to improve their EQ competencies through a 6-month action plan via self-directed learning (SDL).
Skills Development Fund
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