The supervisors play an important role in the organisation. In the current competitive business environment, supervisors are under pressure to maintain the momentum and make a difference in their work. This will be possible only when the supervisors posse
This skill describes the ability to project a professional image when serving customers. It also includes equipping oneself with a positive and customer oriented mindset to impress and wow customers in their day-to-day engagement.
To keep up with the changing needs of a knowledge-based economy, the EDGE programmes are designed to equip professionals, managers and executives with analytical, interpersonal, personal management and workplace safety skills needed in a diverse workplace
Writing reports can be a daunting task. Most of us are required to write reports of varying importance for different audiences regularly. The key for any writer is to ensure that the message is communicated effectively to the intended audience.
Identify areas for continuous improvement and apply strategies to facilitate, motivate and sustain initiative and innovation in the team while also being able to identify, evaluate and measure risks associated with innovation and taking initiative at team
This unit covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challe
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