This 2.5-day course covers the entire spectrum of F&B operations management – understanding the distinct operational characteristics of various F&B concepts, recruiting and grooming your team, developing cost-efficient duty rosters, etc.
Engage Employees with Effective Feedback is a practical, hands-on workshop on how to give and receive feedback to engage employees to improve performance. Participants will practice essential interpersonal communication and performance management skills t
The supervisors play an important role in the organisation. In the current competitive business environment, supervisors are under pressure to maintain the momentum and make a difference in their work. This will be possible only when the supervisors posse
Writing reports can be a daunting task. Most of us are required to write reports of varying importance for different audiences regularly. The key for any writer is to ensure that the message is communicated effectively to the intended audience.
Identify areas for continuous improvement and apply strategies to facilitate, motivate and sustain initiative and innovation in the team while also being able to identify, evaluate and measure risks associated with innovation and taking initiative at team
What happens when a staff member is very troubled in the workplace? This can bring about productivity issues as well as cause tension in the workplace. Leaders should not just be work-focused and leave affected staff to their own devices.
This unit covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challe
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