Identify areas for continuous improvement and apply strategies to facilitate, motivate and sustain initiative and innovation in the team while also being able to identify, evaluate and measure risks associated with innovation and taking initiative at team
This 2.5-day course covers the entire spectrum of F&B operations management – understanding the distinct operational characteristics of various F&B concepts, recruiting and grooming your team, developing cost-efficient duty rosters, etc.
This skill describes the ability to project a professional image when serving customers. It also includes equipping oneself with a positive and customer oriented mindset to impress and wow customers in their day-to-day engagement.
This workshop imparts to participants basic counselling knowledge and skills in dealing with staff who are suffering emotionally and psychologically. The workshop helps leaders to use basic counselling skills to engage, help and support troubled staff.
Engage Employees with Effective Feedback is a practical, hands-on workshop on how to give and receive feedback to engage employees to improve performance. Participants will practice essential interpersonal communication and performance management skills t
The supervisors play an important role in the organisation. In the current competitive business environment, supervisors are under pressure to maintain the momentum and make a difference in their work. This will be possible only when the supervisors posse
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