This workshop is designed specifically for business professionals to master new and specific techniques that will help sharpen their writing skills. The course will help participants produce a higher standard of reply submissions, to understand that......
Equip learners in pursuring a career in the business travel, meeting, exhibition, incentives, education & events industry Suitable for those seeking career change Provides insight into the managerial and business facets of the industry
People are our most valuable asset' is a cliché which no member of any senior management team would disagree with. Yet, the reality for many organisations is their people remain undervalued, undertrained, underappreciated and underutilized, leading to....
What would your reaction be if a service consultant/provider says “Miss Tan, there’s no more size M for this.” and there’s no attempt to offer an alternative solution or check with its other outlets. Would you prefer it is said as “Miss Tan, looks like...
This unit covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service.......
Emotional intelligence or Quotient (EQ) describes the ability to understand one's personal feelings, and that of groups, and how these emotions can influence motivation and behaviour. The concept of EQ was first introduced by Wayne Payne in 1985 and......
Learn about emerging technological trends such as Artificial Intelligence, Robotic Process Automation, Machine Learning, Blockchain, Digital Currency and the Internet of Things. Use relevant processes and current regulations to identify the appropriate...
In every type of business, you are bound to encounter irate, demanding and unreasonable customers. Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it is important to keep.....
More marketers are understanding the importance of SEO and even tried to learn it. Learning how to do SEO is just the beginning and what they are lacking is the real-world experience on how to do it strategically and effectively........
This programme is designed to provide individuals with the knowledge and practical skills to implement a digital marketing plan. This 2-Days, interactive training event is tailored to combine the fundamentals of marketing and its digital application......
Effective Tele-Marketing is an intensive workshop that will enable the participants to be aware of having the right attitude and telephone techniques in getting deals, sales or orders as well as improving customer relationships. They will also gain much..
This is a MOM-approved mandatory training course for Occupational First Aiders. The aim of the course is to train individuals to render first aid treatment to the casualty during an emergency or accident at the workplace. Available in English and Mandarin
This course aims to equip learners with the basic knowledge and skills required to apply procedures appropriate to emergency situations or incidences. Topics on incidence prevention, handling of crowd, outbreak of fire, bomb threats as well as incident...
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Skills Development Fund