Our economy is a customer-driven economy. Things are happening faster than they ever have before. Customers have a wealth of information at their fingertips and they are using it to share their experiences, whether good or bad. Social media is indeed crea
These courses under the Service Excellence Competency Framework (SV CF) provides a whole-of-company capability development roadmap for organisations, so companies can create and define their desired service experience. These courses also aims to professio
This skill describes the ability to project a professional image when serving customers. It also includes equipping oneself with a positive and customer oriented mindset to impress and wow customers in their day-to-day engagement.
This unit covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challe
Average just won’t make it in the Millenia… Customers today are more informed and more demanding and they know quality service when they get it. And they won’t think twice to take their business elsewhere when they don’t. Keep the customers coming back
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