Managing Customer Complaints and Feedback - Writing with Empathy and Tact
World-class customer communications must be delivered with a heart. World-class organisations are those who know what it takes to connect with their customers, build customer loyalty, and maximise customer delight with every communication.
Strategic Market Development is a highly participative 3-day training course that will equip participants with the tools required to accurately assess and identify market development opportunities.
This workshop has been specially designed for newly appointed Human Resource professionals and those who wish to embark on a career in Human Resource Management.
This 2-day seminar explores the legalities of contract and contractual obligations from the perspectives of a contract manager. This overview and understanding of the operations of Contract Law will therefore better enable persons employed in the role of
It will introduce participants to best practices from a practitioner's perspective and familiarise them with the 4- stage process for planning and implementing events successfully.
This course will develop your ability to simplify complex data information into aesthetic forms. From Ideation to implementation, you will get to experience the design process and produce interesting visual content using graphic elements.
This course provides participants with guidance and practical tips/strategies on the application of effective interpersonal skills for positive interactions with people at work.
Contract Law - Understanding the Concepts of a Contract
Get a thorough understanding of the principles of contract law through this interactive course taught by a well-known author of 26 law books, including the best-seller book "Contract Law". Emphasis will be placed on the terms and clauses frequently used..
Content Creation (Communication Through Art For Executives)
Introduction (Part 1): Understand different platforms of communication and how to create content that best suits the particular medium. Learn to study different target audiences and demographics.
Disruptive Trends of IoT – Blockchain & Chatbot Applications
Definition of IoT and Big Data concepts – IoT applications using digital technologies have generated an overload of data impacting business operations and decisions. Understand the need to identify relevant data sources required in business decisions.....
This course is designed to help sales professionals and sales managers increase sales effectiveness without unnecessary moves that will cost in the long run.
Essentials of Preparing & Negotiating Contract Terms
The course will equip those preparing the scope of work and pricing document with an effective solid drafting skills and appreciation of the principles of contractual interpretation
Developing Influencing Skills to Achieve Successful Outcomes
How do you get people to see things your way? How do you use influence to connect, create trust and gain support your proposals or ideas? How do you change minds and convert opponents for collaboration?