Developing Influencing Skills to Achieve Successful Outcomes

Marketing Institute of Singapore (MIS)

Course introduction

Masters of influence have greater influence than the formal power. With the art of influencing, they capture the attention of people, build positive interaction, empower others and get a 'yes' most of time when selling their ideas. They are able to connect emotionally and rationally with the stakeholders for buy-in of shared goals, reduce resistance, encourage team work and end the war games of defensive arguments for maximum result.

Course Pre-Requisites

Practice  influencing techniques, strategies and styles to achieve desired outcomes
Develop new influence behaviours to get people accepting yours ideas, initiatives and recommendations
Create personal plan to enhance your influencing skills

Target Audience

Leaders, managers, supervisors, senior executives and anyone who needs to influence others in a positive way for achieving greater results.

Course Outline

  • Influencing begins with personal competencies and characteristics
  • Gain insight of influence behaviours use by yourself and others
  • Understand influence model and influence map to win support
  • Increase your sphere of influence to manage workplace challenges
  • Practice 6 key principles of influencing to increase your influencing skills
  • Adapt your influencing styles to accommodate different situations and people
  • Practice ethical and honest tactics to influence and persuade for buy-in and commitment
  • Present positive body language and assertiveness when influencing others
  • Apply powerful phrases to deal with people in challenging situations
  • Practice persuasive communication to address needs and minimize defensiveness
  • Work with people who have different communication styles from yours

Available Course Sessions

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Trainer Profile

Cecilia Sim

Cecilia Sim is highly enthusiastic and motivated in facilitating participants to uncover and develop their personal and professional potentials. She includes gap analysis training methodology and walks the participants through self-discovery process to review past and existing workplace experiences, highlight necessary changes and revitalise next action steps for personal development and better results.

Cecilia is a bilingual facilitator who conducts programs according to learners and organisational background, needs and requirements. She has strong people skills and cross-border experiences to work with participants across different industries and cultures in the region. Her 20 years of extensive industry experiences came from her previous roles as Trainer/Facilitator, Sales Consultant, Assistant Director, and General Managers in various industries ranging from information technology, education, membership and management consulting. Her past corporate sales and marketing experiences include sales support for information systems, promotion of high profile memberships for MNC, SMEs and startup in many fields. She was responsible for portfolio repositioning, change management, sales results and performance of her team and organisation in her previous positions.

Her key competencies include corporate training, course development, and management consultancy services in the areas of sales and marketing, communication, customer services, supervisory management and mentoring.

Among many others, Cecilia's corporate clients include Ascendas Services Pte Ltd, Chemipac Marketing Services, Koda Ltd, ComfortDelGro Rent-A-Car Pte Ltd, Premier Rent a car, Diethelm Singapore Pte Ltd, Nike, Inc, MTU Asia, Kennametal Pte Ltd, American Express Singapore, Sime Darby Singapore Ltd, Spa Esprit, Applied Materials, SL Global Pte Ltd, Yung Wah Ind Co (Pte) Ltd, YHI Corp (Singapore) Pte Ltd, Chubb Singapore Pte Ltd, City Development Limited, Goodwood Park Hotel, York Hotel, PSC Group Limited, Singapore Food Industries Ltd, People's Association, WDA, Ministry of Education, Ministry of Defense, Singapore Police Force, People's Association, SAFRA. Her participants include organisations from Indonesia, Malaysia, Thailand, Vietnam, India, Pakistan, Australia, China and Hong Kong.

She holds a Master of Business Administration from University of Adelaide, Australia, Bachelor of Business Administration (Honor, major in Management Information System) from Northeastern University, Boston, USA. She also holds an Advanced Certificate in Training and Assessment (ACTA), WSQ. She is also a certified trainer for Service Professional (CSP) and GEMS.