Average just won’t make it in the Millenia… Customers today are more informed and more demanding and they know quality service when they get it. And they won’t think twice to take their business elsewhere when they don’t. Keep the customers coming back
This skill describes the ability to project a professional image when serving customers. It also includes equipping oneself with a positive and customer oriented mindset to impress and wow customers in their day-to-day engagement.
As a Service Professional, when you can handle customers’ problems independently, you can ensure both your personal growth, promotability and employment while providing a progressive and professional workforce in the organisation. You will need to deploy
This unit covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challe
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