Diploma in Customer Service Management

Provided by Avanta Academy

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Awarded by Avanta Academy


Course introduction

Introduction


The Diploma in Customer Service Management is for aspiring professionals with a passion to deepen knowledge and skillsets in the hospitality industry and to pursue global careers.

Through this programme, we aim to prepare learners for career advancement opportunities in Singapore’s fast-growing tourism industry and equip learners with advanced knowledge and skillsets in customer service management. It includes customer interaction management, customer service management, people engagement skills and techniques amongst others.

Student to Teacher Ration:

Student to teacher ratio is 1 : 15

Mode of Assessment:

Written Exam, Assignment/Projects
 
Passing Criteria

Minimum passing mark should be above 50%.

Grades
 

Below 49% F
50% to 59% E
60% to 69% D
70% to 79% C
80% to 89% B
90% to 99% A
100% A+



Curriculum Overview


Programme Structure


No. Module Title Contact Hours
(Inclusive of 3 examination)

 
1 Customer Interaction Management 30
2 Performance Management for the Hospitality Industry 30
3 Customer Service Management 30
4 Selection and Recruitment Management 30
5 People Engagement Skills and Techniques 30
6 Self-Management Skills and Techniques 30



Entry Requirements


  • Learners must have a minimum of C6 in any 3 GCE ‘O’ Level subjects including English, or its equivalent (i.e. WSQ Work Place Literacy and Numeracy Skills Level 5).
  • For learners who do not meet the minimum requirements, an oral interview would be conducted to determine suitability for the course.



Duration & Intake


Programme Duration


1. Full-Time: 7 months
    Total Contact Hours: 180 (No breaks between exams and modules)
    Week Schedule: 5 days per week (3 hrs per day)

2. Part-Time: 7 months
    Total Contact Hours: 180 (No breaks between exams and modules)
    Week Schedule: 1 day per week (8 hrs per day)



Fees & Funding


SGD 3210

 

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