Successful businesses involve a reasonable level of “intervention” – the stewardship and control. Without a business plan or budget, the benchmarked expectations are missing, let alone using them to measure against the actuals.
Service Level Agreement (SLA) in Outsourcing Contracts - Mastering Techniques to Negotiate, Develop & Manage SLAs Effectively
To enhance practical learning and application, written exercises will be provided. A sample Outsourcing Contract with SLA will be given to each participant, including a detailed "clause-by-clause" analysis of the document.
Understanding the Supply Chain Process and Planning
Participants will be introduced to the supply chains performance metrics. How to apply and measure suppliers performance effectively. How to implement corrective actions in order to provide continuous improvement of the supply system.