Six Sigma at many organizations simply means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating errors or defects in any process -- from manufacturing to transactional an
Knowing how your customers make decision is one of the most valuable skill you must have if you want to excel your organisation or business. It will also give the participants much more confidence and higher sales productivity.
Over a 3-day period, this course will be fast track knowledge sharing into the fascinating and dynamic world of Hotel Technology.
Companies are increasingly turning to project management to help them ride the many challenges confronting them.
This workshop will help participants to explore the skill and understand the process of what it takes to be assertive when dealing with people in different situations.
This intensive training will gear participants towards sitting the PMI-ACP® exam and applying Agile approaches in their projects via a comprehensive understanding of the related tools and techniques, as well as the knowledge and skills when practicing it
Our Finance for Non-Finance Professionals workshop introduces you to financial statements at a fundamental level.
Today's solution offerings are increasingly more complex and customized. Participating in and managing projects are thus critical skill sets to ensure the delivery of the right solution at the optimal effort by the various parties concerned.
The ability to correctly identify relevant stakeholders and manage expectations is pivotal to ensuring success in attaining KPIs of the business and workplace environments.
The Software Developer Suite has been specifically designed for aspiring Software Developers. It is suitable for beginners and career switchers with no IT background in IT. This suite consists of 4 courses, which can be completed in 14 days.
This workshop will provide service givers with solutions in communicating better verbally with their customers through better choices of words or phrases in their face-to-face or telephone situations.
This workshop will benefit anyone who is keen on projecting a professional image at the workplace. Interactive methodologies such as role-plays and case studies will be employed to provide participants with opportunities for skills practice.
This highly interactive and non-technical course highlights the importance of relationship marketing, their inter-dynamics and the powerful strategies that makes it work.
• Recognize triggers in the service environment that may lead to potential service challenges • Use service recovery procedures to respond to service challenges in accordance with organisational guidelines
The concept of banking today has experienced revolutionary strides which have resulted in a new way of banking.
They will need to deploy a variety of tactics in salvaging difficult customer-situations in complaints handling both over the telephone and face-to-face with internal and external customers.
This training focuses on communication and motivational strategies that organisations can employ to work more effectively with Gen Y colleagues. Objectives
Many organisations are suffering from widespread dissatisfaction in a workforce where those who can get up and leave do so while the mediocre remain.
This two-day training aims to teach and prescribe, through the best practices approach of highly successful enterprises, the way to manage the market-driven talents.
This focused and intensive Program Management exam preparation program will equip participants with an integrated base of knowledge, practices and tools towards taking the PMI's Program Management Professional (PgMP®) Exam.
Project Pro is a highly experienced organization and has successfully prepared over a 1,000 participants in their PMP® exams. (Note: Please enquire for public fulltime/part-time schedule or for in-house or group training)
KPIs, Key Performance Indicators - a term that is widely used, but little understood, frequently under-used and often misused
A troubled project does not need to lead to chaos and failure. With the right approach and the right leadership it can be led from chaos into managed crisis, and eventually towards the path of recovery and completion
This course does not require participants to have any background of bookkeeping. It teaches accounting principles together with worked examples.
When developing your B2B strategy for social media, the place to start out is to find out where other businesses are going
Technical and managerial skill sets are very different. As a result, many proficient technical and engineering professionals have difficulty transitioning into managerial and leadership roles.
At the end of the day, Every business organisation has to get down to it ... To understanding, mastering, and practising Quality ...
• Recognize the importance of inclusiveness when working in a diverse service environment • Apply emotional intelligence when interacting with team members and customers in a diverse service environment
It is this combination of the dominant type and presence of the other types that make each individual unique.
A meaningfully applied risk management framework provides the much needed support and enhancement to workplace planning and execution, to ensure success and acceptance by the key stakeholders whether in a project or operational environment.
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