Knowing how your customers make decision is one of the most valuable skill you must have if you want to excel your organisation or business. It will also give the participants much more confidence and higher sales productivity.
Six Sigma at many organizations simply means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating errors or defects in any process -- from manufacturing to transactional an
Transforming Performance: The Road to Organizational Effectiveness
Organizations need to reinvent themselves constantly in order to survive and grow. Too often, we have heard about the need to Change and ask ourselves about what to change and how to change? This program highlights what needs to be changed and how to chan
Program Management Professional PgMP® ExamPrep (32 PDUs)
This focused and intensive Program Management exam preparation program will equip participants with an integrated base of knowledge, practices and tools towards taking the PMI's Program Management Professional (PgMP®) Exam.
An interactive learning programme using a combination of lectures, exercises and group discussion to discuss the various skills, such as listening, writing and note-taking that are needed to write the minutes of meeting.
A troubled project does not need to lead to chaos and failure. With the right approach and the right leadership it can be led from chaos into managed crisis, and eventually towards the path of recovery and completion
Talent Management: Recruitment, Retention and Development for the Future
Corporations today face a talent crunch. Both MNCs and SMEs face the challenges of hiring the right people or putting the right man on the right role. The balance between recruitment is as important as rewarding them in order to retain them.
A meaningfully applied risk management framework provides the much needed support and enhancement to workplace planning and execution, to ensure success and acceptance by the key stakeholders whether in a project or operational environment.
The PRINCE2® Foundation and Practitioner training is a 5-day intensive program, which covers the OGC's PRINCE2® Project Management methodology and syllabus. You will gain practical skills by using the techniques to handle real issues
Customer Care Excellence through Professional Phone Etiquette
Frustrated and burnt out trying to put on another smile for the never satisfied customer? Is service excellence all about pleasing the customer who only seems to want things his way? Isn't there a way to get customers and keep them for life without readin
It emphasises that problem solving is more effective when a group working on the problem engages in questioning to gain new perspectives to a situation and open up communication channels to clear any lingering doubts.
Essentials of Successful Project Management (16/24 PDUs)
Today's solution offerings are increasingly more complex and customized. Participating in and managing projects are thus critical skill sets to ensure the delivery of the right solution at the optimal effort by the various parties concerned.
Project Management Professional PMP® / CAPM® ExamPrep (35 PDUs)
Project Pro is a highly experienced organization and has successfully prepared over a 1,000 participants in their PMP® exams.
(Note: Please enquire for public fulltime/part-time schedule or for in-house or group training)