It should be so simple to communicate. You talk, they listen. You write, they read. You ask; they answer.  You explain; they understand. It all sounds simple. But it isn't. Effective communication is a two-way process between two or more persons. It is about sending a message that is also being correctly received and understood by the other person. For communication to be effective, it is important to understand how the people you are interacting with may interpret your message. The process of communication occurs when we are speaking, listening, reading, writing and through non-verbal communication. People communicate with others every day, every moment of their life. Knowing how we are seen by others (non-verbal communication and facial expressions), heard by others (listening) or the manner in which we say things to other (speaking) and the effect we have on others can be a huge advantage or disadvantage if we don’t know the impact we have on others.  

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Course Outline

In this session of Assertive Interpersonal Communication, you will learn the following:

• Understand the communication process
• Improve your Active Listening Skills
• Speak up and articulate so others understand what you are saying
• Utilize a process for problem solving
• Become an assertive communicator without seeming pushy and heavy handed
• Discover an effective way to communicate bad news
• Discover how to give constructive feedback and receive criticism
• Identify how you communicate in a team setting

As a result, you will be able to:

• Confidently speak up to share your points of view or convey information
• Increase productivity as a result of communicating better
• Give staff or associates feedback in a non-threatening manner
• Handle difficult problems or issues faster
• Use your active listening skills
• Demonstrate empathy when conveying bad news
   

Methodology:
This workshop is experiential; it is conducted through mini lectures and visuals, followed by group activities, games, group discussion, role play and individual participation.

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Available Course Sessions

Please click here to stay updated on upcoming sessions.

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Trainer Profile

Pamela Wigglesworth

International corporate consultant, speaker and Managing Director of Experiential Hands-on Learning, Pamela Wigglesworth, CSP is passionate about helping SMEs and entrepreneurs shorten their learning curve and accelerate their business results.
A resident of Asia for over 27 years, she works with companies across multiple industries to increase their awareness, increase leads and ultimately increase sales. Pamela helps companies to strategize, systemize and monetize their business. In addition, she assists corporate companies with sales presentation skills and personal communication skills.
She is the author of two books, Public Relations; and Small Business Acceleration: Get Noticed using Facebook, LinkedIn, Email Marketing, Public Relations and Video Marketing.
She has a WSQ Advanced Certification in Training & Assessment (ACTA) and has spoken at events and conducted trainings in Singapore, Malaysia, Indonesia, Brunei, Cambodia, China, Thailand, the Philippines and Vietnam.
Among many others, some of Pamela’s corporate clients include CapitaLand, SPH, Olympus, HSBC, Liberty Insurance, Dell-EMC, NUS, Media Prima, Chanel, Taftc, BEDB and Roche.
Pamela is a member of the Global Speakers Federation and served as the 2011-2012 Vice President of the Asia Professional Speakers Singapore (APSS). Pamela was a founding board member of the PrimeTime Business and Professional Women’s Association. She is a frequent speaker for business associations and has had multiple articles published online and in the Straits Times, Berita Harian and the Singapore Marketer magazine. She has appeared on Channel News Asia and RTB News TV in Brunei.

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