It is in the nature of organizations for individuals to interact with internal and external stakeholders in a range of role and capacity to enhance the achievement of organization goals. The quality and effectiveness of these interactions in generating strong workplace relationship and understanding are critical in driving the organization's flexibility, efficiency, innovation and growth as it advances towards its targets. The ability to correctly identify relevant stakeholders and manage expectations is pivotal to ensuring success in attaining KPIs of the business and workplace environments. Stakeholders have varying needs and varying levels of authority and influence - sometimes aligned, sometimes not. Understanding these factors of stakeholders enable organizational individuals and teams to construct an effective strategic approach to Stakeholder Management that will enhance mutual leverages to achieve targets and objectives. (Note: Please enquire for public full-time/part-time schedule or for in-house or group training)
This program provides participants with a comprehensive understanding and day-to-day tools and skills to identify, evaluate and create effective interfacing with a range of stakeholders – such as collegial departments, management, vendors and clients or business partners. Participants will also learn to construct and implement effective strategies to influence and leverage on these stakeholders.
Participants will learn to take into consideration stakeholder types and characteristics, workplace practices and attitudes, styles and tactics, and how these could influence tactics and outcomes.
All organizational personnel whose roles require the alignment and co-operation of other parties both internally and externally. These roles include those who are decision makers, managers, executors or functional support, including those playing roles from a client or vendor perspective.
This program is also suitable to existing certified PMPs who would like to reinforce and expand on their project skills and knowledge while simultaneously gaining certification renewal PDUs.
1. A Fundamental Perspective of Organization and Stakeholders
Charles Lim (MBA, BSc, PMP, PRINCE2, CMC-BCI Certified Master Coach, Grad Dip SA, Grad Dip AI, AFP, AWP) has over 30 years of career experience. He has spearheaded business projects and led both project teams and management teams overseeing functional areas including Sales, Marketing, Operations, Procurement, HR and Finance. Charles has also taken on a wide array of business and managerial roles and responsibilities with strategic and bottom-line accountability from both the Revenue as well as Cost perspectives.
Charles is a long-term practicing corporate trainer and management consultant who have trained and worked with thousands of personnel in the region, enabling organizations to prioritize and strategize growth through enhancing, aligning and leveraging on the capacity of an organization's processes, technology and, very importantly, its people. Charles has also successfully trained over a thousand participants in both PMP® and PRINCE2® certification programs.
He has also helped establish internal auditing procedures and identify related KPIs. Charles' many successes are bound by his extensive experience complemented by his inimitable approach in bringing across difficult concepts or apparently conflicting perspectives of different stakeholders to a new alignment.
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