Introduction
Introduction
The London Chamber of Commerce and Industry LCCI International Qualifications are awarded by Pearson Education Ltd. An accredited Awarding Body providing vocational and professional qualification around the world. Pearson is accredited by the UK qualifications regulator, the Office of Qualifications and Examinations Regulation (Ofqual), and many regulatory bodies and Ministries of Education around the world recognise LCCI International Qualifications. Employers, universities and other professional bodies internationally recognise the LCCI international qualifications. LCCIs range of courses is designed to deliver the skills essential for success in todays demanding commercial environment. The Pearson-LCCI winning formula lies in its flexible programme with examination at various levels thus enabling candidates to enter at the most appropriate level for their existing skills. Pearson-LCCI also offer Diplomas and Group Awards to allow candidates to add to their marketable skills and receive professional status.
Entry Requirements
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16 years & above OR
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Minimum of GCE N or O Level OR
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Those without formal qualifications but have related work experience, and possess high-school level English standard assessed on case-by-case basis
Course Outline
This qualification is suitable for those who are working, or intend to work, in an environment where direct contact with internal and/or external customers forms a major part of their work. Candidates will develop knowledge and understanding of the elements of Good Customer Service; the ability to apply these elements to realistic situations; an understanding of personal behaviours and processes that enhance service delivery; and the ability to apply these behaviours and processes within the job role, including effective handling of customer complaints and problems.
Duration
|
Type |
Part-Time |
|
Local |
35hrs |
Method of Delivery
Lecture
Award Criteria
Certificate of Attendace issued by BMC if the minimum attendance criteria of 75% is met by the student. Certificate of proficiency will be issued by LCCI upon successful completion of the exam conducted by LCCI.
Grading System
|
Grading |
Results |
|
50% - 59% |
PASS |
|
60% - 74% |
PASS WITH MERIT |
|
75% and above |
PASS WTH DISTINCTION |
Assessment Information
EXAMINABLE THEORY PAPER (EXTERNAL AWARD BY LONDON CHAMBERS OF COMMERCE & INDUSTRY INTERNATIONAL QUALIFICATIONS, UK) - 4 TIMES / YEAR [MARCH & APRIL (Series 2/On-Demand) / JUNE (Series 3) / SEPTEMBER (On- Demand) / NOVEMBER & DECEMBER (Series 4)].
Expected date of release of Assessment result
Assessment results will be available to the students within 3 months upon completion of the last assessment for that assessment cycle. Appeal (if any) on assessment results must be lodged within 7 days after the release of assessment results.
Fees & Funding
Please enquire below for course fees and financial grants:
