Certificate in Front Office Operations

Provided by BMC International College


Course introduction

Introduction


Introduction

The aim of the Front Office Operations is to introduce the students to the systems and procedures required for Front Office Operations. It emphasises the importance of high standards in personal qualities and the provision of customer service.

Students will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception procedures. They will also evaluate the suitability of different procedures for a range of hospitality outlets.

Entry Requirements
 
  • Above 16 years old
  • Basic literacy and numeracy skills, and interest in front office work

Course Outline

On completion of this module, students will be able to:
  • Demonstrate knowledge of the key functional areas of front office
  • Describe the function and activities of the reservations, reception and cashiers departments
  • Analyse guest accounting processes
  • Review the use yield management, statistics and reports within the front office operation
  • Explain the importance of security and safety within rooms division including key legislation for reception operations
  • Describe the key features of the communication services available to guests
  • Explain the role front office plays in in selling hotel services and facilities

DURATION
 
TYPE PART-TIME
Local 20 hours


Method of Delivery

Lecture & Practical

Award Criteria

Students, who satisfy the minimum attendance requirements (75%) will be issued with the 'Certificate of Attendance' by BMC.

Grading System

No assessment

Assessment Information

No assessment

Appeal Process

Not applicable

Expected date of release of Assessment result

Not applicable



Fees & Funding


Funding / Grants
  • Skillsfuture Credit
 

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