Level 4 Diploma in Hospitality Management QCF

Provided by BMC International College

Course introduction


The Level 4 Diploma in Hospitality Management aims to provide students with a broad understanding of the operational aspects of the international hospitality industry and a knowledge of the underlying principles involved.

CTH Level 4 courses combine practical career-based elements with a number of essential underpinning management disciplines that will be invaluable as the individual’s career progresses. The course is therefore an ideal preparation for immediate employment in the sector.

Alternatively students may use it as a pathway to advanced study, typically progressing on to the CTH Level 5 Diploma. Since the Level 4 Diploma is designed to be broadly equivalent to that of the first year of a bachelor’s degree, students may use the qualification to apply for credit entry to a number of bachelor degree programmes at selected universities worldwide.

Entry Requirements
  • Atleast 2 GCE “N” or 1 GCE “O” Level or its equivalent
  • 16 yrs. of age and above
  • In addition to the requirements stated above, students entering the programme and whose first language is not English or students whose medium of instruction their qualifying programme was not English will be required to demonstrate a proficiency in English to IELTS 5.5 or an equivalent recognized qualification.

Module Synopsis

1. Rooms division operations:
This unit covers understanding rooms division operations (front office and housekeeping departments), front office processes and housekeeping operations.

2. Rooms division supervision:
This unit covers evaluating the effectiveness of rooms division operations (front office and housekeeping departments), supervising housekeeping operations, supervising housekeeping operations and managing the performance of staff.

3. Food and beverage operations:
This unit covers understanding the principles of food production operations, food production operations and food and beverage service.

4. Food and beverage supervision:
This unit covers evaluating the effectiveness of food and beverage operations, developing food and beverage operations, understanding how to arrange banquets and functions, understanding how to supervise the purchasing and storage of food and beverages and the management of staff performance.

5. Essentials of finance in tourism and hospitality:
This unit aims to introduce learners to the essentials of finance in tourism and hospitality. Learners will understand the key principles for controlling finance, how to interpret financial statements and the use of IT to support financial management in the tourism and hospitality industry.

6. Customer service management in tourism and hospitality:
This unit covers the management of customer service operations, managing the resolution customers’ queries and complaints, analysing the effectiveness of customer service in hospitality or tourism and understanding the use of quality systems in the tourism and hospitality industry.

7. Global tourism and hospitality:
This unit covers understanding the size and scope of the global tourism and hospitality industry, the food and accommodation sub-sectors it, the issues and influences affecting it and the growth of global tourism and hospitality brands.

Examination Board. CTH Management Programmes are widely recognised by universities as offering equivalency to degree level study and CTH Level 4 Diploma students may therefore gain direct entry onto the second year of a variety of hospitality degree programmes. Similarly, CTH Level 5 Diploma students may enter onto their chosen degree at final year level. The Examinations are conducted five times a year, in January, March, June, September and November.

Course Duration
  • Full-time: 9 Months
          Students have theory lessons for a period of 9 months at BMC on Monday to Friday.
  • Part-time: 12 Months
          Students have theory lessons for a period of 12 months at BMC on weekday nights.

6-months Industry Attachment (IA)

Industry Attachment (IA) is provided to the students who successfully completed the 7 core modules of the course. Students can secure IA in or outside Singapore. BMC International College will assist in the IA application by linking them to the industry partners of the College. Students who do not wish to do the Industry Attachment (IA) or are unable to secure, will have to successfully complete a Research Project.

The application for training work permit is subject to approval by the Ministry of Manpower in Singapore.

Method of Delivery

Students can achieve the guided learning hours in combination of face to face classroom interactions, self study and group study as well as research work. They will be required to attend a certain number of lecture hours to support their studies, and will receive guidance to complete the learning hours.

Award Criteria

Upon completion of all 7 modules, the Diploma Level 4 certification will be awarded by Confederation of Tourism & Hospitality.

Grading System

The Grade Structure is Pass 40%, Merit 60% and Distinction 80%.

Assessment Information

Closed book written examination or assignment/work assessment.

Expected date of release of Assessment result

Assessment results / Award of certificate will be available to the students within 2-3 months of the last assessment for that assessment cycle. Appeal on Assessment results needs to be done 7 days from the date of release of results for that assessment cycle.


Fees & Funding

Please enquire below for course fees and financial grants: