Diploma in Service Management



Awarded by CSM Academy International Singapore

Course introduction


Arm yourself with a Diploma in Service Management to advance your career in any industry, be it the retail, financial, IT, travel services or hospitality. Service is the key to success in every organization and the key to your career success is your ability to manage and delivery quality services.

Service Management is an evolving field of study that focuses on a number of disciplines. Service managers must possess many qualities including business and financial management abilities, human-development and relationship skills and communication and information technology knowledge, which focus on fulfilling the needs and expectations of customers.

The Service Management program will prepare graduates to work with emerging profit and non-profit service sector companies, organizations and agencies and to effectively and efficiently manage the design, development and delivery of services.

Curriculum Overview

Programme Structure

Course Structure

This two-year part-time Diploma in Service Management program, which is registered with the Committee for Private Education, comprises a total of 16 subjects and is modeled after the broad based American education system.

• General English
• Service Quality Management
• Business Law and Ethics
• Principles of Economics & Statistics
• Business Technology and Applications
• Financial and Accounting Management
• Helpdesk
• Principles of Entrepreneurial Effectiveness
• Design for Individual, Other and Society
• Design Thinking Tools
• Design Thinking Process
• Principles of Marketing
• Hospitality & Tourism
• Management & Organizational Behaviour
• Human Resources Management
• Social Psychology & Communication


Area of Studies

Graduation Requirement

To graduate, a student must complete and pass all 16 modules.

Upon successful completion, the Diploma in Service Management will be conferred by the CSM Academy International Pte Ltd.

Local students must achieve an attendance of 75% and international students must achieve an attendance of 90% in any month of the course.

Entry Requirements

Minimum Entry Requirement

• GCE ‘A’ level with at least 3 passes or equivalent
• GCE ‘O’ Level holder with a minimum age of 30 at the point of application and 8 years of working experience

English Language Requirement:

• GCE ‘A’ Level pass in English or equivalent.


Duration & Intake

Programme Duration

Course Duration

Part-time: 24 months with 3-hour lessons/day, 3 days/week

Mode of Delivery

Face-to-face, in classroom mode

Commencement Dates

January, April, July and October


-The minimum number of students before the class commences is 15.

-Students will be informed 2 weeks before the commencement of the class.

Fees & Funding

Application Fee
(Non-refundable & Non-transferable)
For local students: S$50
For international students: S$600

Course Fee
For local students: S$9,900.00 (before GST)
For International students: S$10,900.00 (before GST)

Insurance Fees
Fee Protection Scheme***: Subject to prevailing market rate
Medical Insurance Fee****: Subject to prevailing market rate

*** The Fee Protection Scheme (FPS) serves to protect students’ paid fees.
**** It is compulsory for all local and international students to purchase medical insurance which is valid throughout their course of studies with the CSM Academy International. Local students (Singaporeans, PRs & Nonstudent’s Pass holders) may opt-out for this scheme if they can provide the proof of adequate medical insurance coverage in Singapore.

- Payment of fees is in Singapore Dollars.
- Payment method only by Cheque/ Nets/ Telegraphic Transfer

Miscellaneous Fees
Please ask for a copy from our Programme Executives.