WSQ Advanced Certificate in Tour and Travel Services

Provided by William Angliss Institute


Course introduction

Introduction


The WSQ Advanced Certificate in Tour and Travel Services is a Supervisory level qualification requiring students to complete 9 Competency Units (4 Core units and 5 Elective units) and attain at least 26 credits.
Students of the WSQ Advanced Certificate in Tour and Travel Services will gain knowledge and become competent in skills from a broad range of highly-developed supervisory skills specific to the Tour and Travel services industry.



Curriculum Overview


Programme Structure


Course Content
The WSQ Advanced Certificate in Tour and Travel Services course includes coverage of essential financial, loss prevention, staff training and staff supervision skills.
This WSQ course also provides a selection of supplementary knowledge (selected to meet industry and/or individual need) drawn from sales and marketing, tour operations and service excellence.
 
Competency Units
List of competency units in the WSQ Advanced Certificate in Tour and Travel Services course:
Units  Credits 
CORE UNITS   
A trainee must complete all 4 core units leading to at least 11 credits   
TH-BF-301C-0 Monitor Income and Expenses (24 hrs) 3
TH-RM-301C-0 Implement Loss Prevention (10 hrs) 1
TH-HRM-301C-0 Conduct Orientation and Training (32 hrs) 3
TH-HRM-302C-0 Supervise Staff (40 hrs) 4
ELECTIVE UNITS   
PLUS a trainee must complete at least 5 elective units leading to at least 15 credits  
SALES AND MARKETING  
TH-SM-301E-0 Implement Marketing Strategies (40 hrs) 4
TH-SM-303E-0 Develop Sales Proposals (40 hrs) 4
BM-SM-311E-1 Write Proposal (20 hrs) 2
TOUR OPERATIONS  
TH-TOU-301E-0 Co-ordinate Tour Operations (16 hrs) 2
SERVICE EXCELLENCE  
SVCF-IR-301C-1 Manage Service Performance (16 hrs) 3
In addition there is a 2hr (nominal) assessment for each unit.
 
Core Units - Synopsis
There are 4 core units in the WSQ Advanced Certificate in Tour and Travel Services course and the Unit Synopsis for each one is listed below.
TH-BF-301C-0 Monitor Income and Expenses (24 hrs)
On completion of this unit, participants will have the knowledge and application skills in monitoring income and expenses and be able to apply them to the workplace. These include:
  • Establishing control systems for income and expenses
  • Monitoring income, expenses and control systems
  • Administering petty cash systems
  • Reviewing financial records.
TH-RM-301C-0 Implement Loss Prevention (10 hrs)
On completion of this unit, participants will have the knowledge and skills in implementing loss prevention and be able to apply them to the workplace. These include:
  • Applying loss prevention policies and procedures
  • Monitoring loss prevention
  • Evaluating loss prevention guidelines.
TH-HRM-301C-0 Conduct Orientation and Training (32 hrs)
On completion of this unit, participants will have the knowledge and skills in conducting orientation and training and be able to apply them to the workplace. These include:
  • Conducting orientation
  • Planning training session
  • Conducting training
  • Evaluating training.
TH-HRM-302C-0 Supervise Staff (40 hrs)
On completion of this unit, participants will have the knowledge and skills in supervising staff and be able to apply them to the workplace. These include:
  • Rostering staff
  • Conducting briefings
  • Directing work of others
  • Conducting on-the-job supervision
  • Providing feedback to staff
  • Addressing staff performance concerns
  • Resolving employee conflicts
  • Monitoring timesheets and allowances
Target Audience
Depending on the Competency Units this qualification is suitable for:
  • Travel Services Supervisor.
 

 



Entry Requirements


  • WSQ Advance Certificate in Tour and Travel Services or
  • Two (2) years work experience at the supervisory level in the tourism sector or
  • WSQ ES Workplace Literacy and Numeracy (WPLN) Level 7 or equivalent

Eligibility
  • Singapore Citizens and Permanent Residents are eligible to apply for the WSQ Certificate in Tour and Travel Services.



Duration & Intake


Programme Duration


Course Information
Mode of Instruction
Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities.
Duration of Course
The duration of the WSQ Advanced Certificate in Tour and Travel Services is 270 hours:
  • WSQ course Core units -  106 hrs
  • WSQ course Electives -    146 hrs
  • WSQ course Assessment - 18 hrs
WSQ course assessment hours for each unit are approximately 2 hours.
Mode of Delivery
The WSQ Advanced Certificate in Tour and Travel Services is a part-time course delivered over 6 Months with two 4 hour evening classes per week.
Average teacher-student ratio
1 teacher to a maximum of 20 students.



Fees & Funding


Course Fees (excluding GST)
The WSQ Certificate in Tour and Travel Services has the following course fees:
 

Gross WSQ course fee $6,050.00
Less 90% SSG grant * $5,445.00
Nett WSQ course fee $   605.00

Other costs
The WSQ Certificate in Tour and Travel Services has the following course fees:
 
IWC insurance scheme $12.00

 

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