Introduction
Course Objective
The course aims to equip participants with key skills and knowledge required to perform effectively in a freight forwarding environment.
Who Should Attend
Customer Service Officer/Executive, Freight Forwarding Officer/Executive, Import/Export Officer/ Executive, Freight Supervisor, Freight Co-ordinator
Curriculum Overview
Programme Structure
Modules
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IFM 101 International Trade Management (12 sessions)
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IFM 102 Air Freight Forwarding Operations (14 sessions)
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IFM 103 Sea Freight Forwarding Operations (13 sessions)
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IFM 104 Multimodal Transport (16 sessions)
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IFM 105 Customer Service & Relationship Management in Logistics (11 sessions)
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IFM 106 Legal Issues in Freight Management (12 sessions)
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IFM 601 Basic Management (10 sessions)
Coverage
IFM 101 International Trade Management (12 sessions)
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Incoterms
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Major Trade Product in International Trade
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Overview on Types of Payment Methods
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Documentary Collection D/A & D/P
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L/C Workflow & Functions
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Interpretation of L/C Terms & Conditions
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L/C Negotiation & Handling Discrepant Documents
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Various Types of L/C, Their Uses & Risks
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Transport Documents & Other Documents Used in International Trade
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Preparation of Documents According to L/C Requirements
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Overview of Shipping Declaration & Their Related Documentation
IFM 102 Air Freight Forwarding Operations (14 sessions)
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Industry Regulators & Associations
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Document of Affreightment—Air Waybill
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The Air Cargo Agency, Airlines & Ground Handling
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Use of Guide Books
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World Geography
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Dangerous Goods & Security
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Air Cargo Import, Export, Transhipment
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Conditions of Contract
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Air Cargo Rates & Charges
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Aircraft, Aircraft Unit Load Devices, BUP
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Air Cargo Claims Handling
IFM 103 Sea Freight Forwarding Operations (13 sessions)
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Transport Geography
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Vessels & Containers Specifications
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Cargo Gears for Vessel & Warehouse Operations
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Shipping Documentation
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Role of Carriers & Ports
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Freight Conferences & Freight Tariff Systems
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Freight Quotations & Job Costing
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Cargo Packing & Damage
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International Conventions for Transportation of Goods
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Dangerous Goods
IFM 104 Multimodal Transport (16 sessions)
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Types of Multimodal
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Multimodal Documents
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Plan & Execute an Export & Import Shipment
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Project Transportation
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Alternative Transport Solutions
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ASEAN Framework for MT
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Household Removals
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Safety & Security
IFM 105 Customer Service & Relationship Management in Logistics (11 sessions)
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What is Customer Servicing in the Logistics Industry
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Principles of Quality Customer Service & How to Deliver Them
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Marketing & Logistics Operations Interface
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Customer Service Performance Metrics
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Development of Customer Service Programme
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One-Stop Customer Service
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Concept of Customer Relationship Management
IFM 106 Legal Issues in Freight Management (12 sessions)
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Legal Framework of MTO
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Carriage of Goods by Sea
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Application—Carriage of Goods by Sea
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Introduction to Insurance & its Practices
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Cargo Policy Coverage
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Cargo Claims
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Carriage of Goods by Air
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Remedies & Enforcement
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Forwarders’ Liability Claims
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Handling Liability Claims
IFM 601 Basic Management (10 sessions)
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Managing & Manager
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Basic Management Functions
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Coaching, Problem Solving & Decision Making
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Communication & Leadership
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Organisation Structure & Recruitment
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Performance Appraisal
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Managing Conflict
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Managing Creativity & Innovation
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Managing Group, Managing Effective Meeting
Area of Studies
Career Opportunities
TLA graduates from this programme can typically expect good employment/career prospects across the industry, particularly from SLA member companies which regularly look for talents with competencies in international trade, airfreight & seafreight operations, multimodal transport solutions, customer & relationship building, legal & transportation insurance, amongst other skill sets, to join them as Import/Export Manager/Executives, Project Freight Leaders, Sales Executives/Coordinators, Customer Service Manager/Coordinators, Airfreight/Oceanfreight Executives, etc.
Graduation
Participants must pass all the required modules to be awarded the Diploma Certificate which will be presented at the TLA Graduation Ceremony scheduled at least once a year.
Entry Requirements
Entry Requirements
Qualification : Min GCE 3 N Level credit passes with N Level English grade B4 & above/WPL Level 6 & above
OR
Min GCE 3 O Level credit passes with O Level English grade C6 & above/WPL Level 6 & above
OR
Full-time ITE Nitec & above
OR
TLA Cert in Logistics & Freight Forwarding Operations with min N/O Level English at respectively specified grades/IELTS5.5/WPL Level 6 & above
Work experience: 1 year
Admission is solely within the discretion of TLA.
Duration & Intake
Programme Duration
Duration
Part-time studies : Evenings from 7pm to 10pm
Diploma: 14 months (243 training hours excluding examinations)
Course Delivery
Lectures, Case Studies, Group Discussions
Course Assessments
Tutorial Exercises, Group Projects, Written Examinations
Fees & Funding
Fee
|
Full Course Fee
(Diploma) |
Full Course Fee
(Modular) |
Member-Company |
$4,300 + GST $301 |
$680 + GST $47.60 |
Non Member-Company |
$4,900 + GST $343 |
$780 + GST $54.60 |
Self-Sponsored Participant |
$4,900 + GST $343 |
$780 + GST $54.60 |
* Other administrative charges may apply as follows:
- Application fee of $85.60 (non-refundable)
- Assessment Only Pathway (AOP) fee of $160.50 for SDF Funding
- FIATA Diploma application fee of $400.00 (subject to change)
* Payment of course fee by cash or cheque.
* Various funding schemes available. Contact us at 6499 9799 to find out more.