Advanced Diploma of Hospitality Management

Provided by William Angliss Institute

Course introduction


Study an Australian Qualifications Framework (AQF) Advanced Diploma of Hospitality Management (SIT60316) with William Angliss Institute in Singapore and take your career in tourism & hospitality to a whole new level.
This full-time course has a unique combination of study and industry placement (IPP)**.
The tourism & hospitality industry in Singapore and throughout Asia Pacific has a bright outlook. Secure your future within this growth industry with an internationally recognised qualification with the William Angliss Institute.
This qualification reflects the role of highly skilled senior managers who use a broad range of hospitality skills combined with specialised managerial skills and substantial knowledge of industry to coordinate hospitality operations. They operate with significant autonomy and are responsible for making strategic business management decisions.
Practical application of management theories will assist you in developing skills required to take action in different and often challenging situations involving staff, guests, clients, suppliers, local government and other stakeholders. In the Advanced Diploma of Hospitality Management you will grow your skills in developing and implementing management strategy to ensure business goals are reached at a global level.

Curriculum Overview

Programme Structure

Course content includes development of your understanding in the areas of:
  • Business Planning
  • Financial Operations
  • Managing human resources
  • Marketing Strategies
  • Property Management
Commencing with the foundations of customer service, the course covers operational aspects of hotel services (front office, housekeeping, food and beverage) extending to developing skills in supervision and business management.
Students are required to complete 33 Competency Units (16 Core Units and 17 Elective Units) in 12 months of full-time study on campus training and 6 months Industry Placement Program (IPP)**.

Area of Studies

  1. Hospitality English Programme
  2. Prepare and monitor budgets
  3. Monitor staff performance
  4. Manage risk
  5. Analyse and present research information
  6. Lead and manage people
  7. Develop and manage quality customer practices
  8. Work effectively in hospitality service
  9. Plan in-house events or functions
  10. Process reservations
  11. Provide porter services
  12. Provide housekeeping services to guests
  13. Provide accommodation reception services
  14. Use hygienic practices for food safety
  15. Provide responsible service of alcohol
  16. Operate a bar.
  17. Serve food and beverage
  18. Manage innovation and continuous improvement
  19. Develop and implement marketing strategies
  20. Sell tourism products and services
  21. Enhance customer service experiences
  22. Manage diversity in the workplace
  23. Manage operational plan
  24. Manage finances within a budget
  25. Establish and maintain a work health and safety system
  26. Monitor work operations
  27. Roster Staff
  28. Manage finances
  29. Manage physical assets
  30. Manage conflict
  31. Research and comply with regulatory requirements
  32. Develop and implement a business plan
  33. Establish and conduct business relationships
  34. Recruit, select and induct staff

This course will be beneficial to those that wish to gain employment in the job roles (or related) listed below:
  • Area manager or operations manager
  • Café owner or manager
  • Club secretary or manager
  • Executive chef
  • Executive housekeeper
  • Executive sous chef
  • Food and beverage manager
  • Head chef
  • Motel owner or manager
  • Rooms division manager

Entry Requirements

Singapore Citizens, Permanent Residents and International Students are eligible to apply for the Advanced Diploma of Hospitality Management.
Entry Requirement
Singaporeans & PRs:
Singapore GCE O level or equivalent with minimum of 3 passes (C6 and above) in English, Mathematics and one other or equivalent.
International Students:
Successfully completed Secondary or High School education that is equivalent to Singapore GCE O Level with satisfactory results and attendance.
Other qualifications will be considered on a case-by-case basis. Applicants must be of age 17 and above. 
If you have not completed your secondary studies, you need to be at least 21 years of age with demonstrated capacity to meet course requirements and relevant work experience.

International Students - Minimum English Language Requirements
International students must have a good command of written and spoken English. William Angliss Institute English Language entry requirements must be demonstrated by ONE of the following:
Minimum English Language Requirements
Qualification  Certificate, Diploma and Advanced Diploma
IELTS (Academic Module) Overall 5.5 (no band below 5.0)
TOEFL iBT (Internet-Based)  69-70 with 
no band less than 14
TOEFL Paper 523 (with a min TWE 3.5)
TOEFL CBT (computer-Based) 193 (with a min TWE 3.5)
 PTE Academic  46 with no communicative skill score less than 40
 TOEIC  Listening and Reading  650 – 700
Speaking 150
Writing 13
 CEF  B2
 CELS (all skills)  Pass
 ISLPRS (all skills)  2+
 FCE (Cambridge) Yes
 CAE (Cambridge) Yes
CPE (Cambridge) Yes
Upper Intermediate (English for Academic Purposes) certificate from a recognised English language centre Yes
Advanced English (English for Academic Purposes) certificate from a recognised English language centre Yes
Senior Secondary Certificate of Education completed in Australia Yes
Certificate IV or higher completed in Australia Yes
Tertiary studies in medium of English Yes
Evidence of at least 5 years of studies in an English speaking country (Australia, New Zealand, United Kingdom, Canada, United States of America, South Africa, Republic of Ireland) Yes
English is first language Yes

Duration & Intake

Programme Duration

Mode of Instruction/Delivery
Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities. The practical Industry Placement Program (IPP) ** provides students with real life application and extension of the skills and knowledge gained in the first 4 terms.
Duration of Course
The duration of the Advanced Diploma of Hospitality Management course is 1992 hours
1. On campus over 4 Terms (44 weeks)  - 936 hours
  • Core –546 hours
  • Electives – 390 hours
2. Industry Placement Program over 2 Terms (24 weeks) – 1056 hours

Fees & Funding

Course Fees (including GST)