Advanced Diploma of Hospitality Management

Course introduction

Introduction

Study an Australian Qualifications Framework (AQF) Advanced Diploma of Hospitality Management (SIT60316) with William Angliss Institute in Singapore and take your career in tourism & hospitality to a whole new level.
This full-time course has a unique combination of study and industry placement (IPP)**.
The tourism & hospitality industry in Singapore and throughout Asia Pacific has a bright outlook. Secure your future within this growth industry with an internationally recognised qualification with the William Angliss Institute.
This qualification reflects the role of highly skilled senior managers who use a broad range of hospitality skills combined with specialised managerial skills and substantial knowledge of industry to coordinate hospitality operations. They operate with significant autonomy and are responsible for making strategic business management decisions.
Practical application of management theories will assist you in developing skills required to take action in different and often challenging situations involving staff, guests, clients, suppliers, local government and other stakeholders. In the Advanced Diploma of Hospitality Management you will grow your skills in developing and implementing management strategy to ensure business goals are reached at a global level.

Curriculum Overview

Programme Structure

Course content includes development of your understanding in the areas of:

Business Planning
Financial Operations
Managing human resources
Marketing Strategies
Property Management

Commencing with the foundations of customer service, the course covers operational aspects of hotel services (front office, housekeeping, food and beverage) extending to developing skills in supervision and business management.
Students are required to complete 33 Competency Units (16 Core Units and 17 Elective Units) in 12 months of full-time study on campus training and 6 months Industry Placement Program (IPP)**.

Area of Studies

Hospitality English Programme
Prepare and monitor budgets
Monitor staff performance
Manage risk
Analyse and present research information
Lead and manage people
Develop and manage quality customer practices
Work effectively in hospitality service
Plan in-house events or functions
Process reservations
Provide porter services
Provide housekeeping services to guests
Provide accommodation reception services
Use hygienic practices for food safety
Provide responsible service of alcohol
Operate a bar.
Serve food and beverage
Manage innovation and continuous improvement
Develop and implement marketing strategies
Sell tourism products and services
Enhance customer service experiences
Manage diversity in the workplace
Manage operational plan
Manage finances within a budget
Establish and maintain a work health and safety system
Monitor work operations
Roster Staff
Manage finances
Manage physical assets
Manage conflict
Research and comply with regulatory requirements
Develop and implement a business plan
Establish and conduct business relationships
Recruit, select and induct staff

This course will be beneficial to those that wish to gain employment in the job roles (or related) listed below:

Area manager or operations manager
Café owner or manager
Club secretary or manager
Executive chef
Executive housekeeper
Executive sous chef
Food and beverage manager
Head chef
Motel owner or manager
Rooms division manager

Entry Requirements

Eligibility
Singapore Citizens, Permanent Residents and International Students are eligible to apply for the Advanced Diploma of Hospitality Management.
Entry Requirement
Singaporeans & PRs:
Singapore GCE O level or equivalent with minimum of 3 passes (C6 and above) in English, Mathematics and one other or equivalent.
International Students:
Successfully completed Secondary or High School education that is equivalent to Singapore GCE O Level with satisfactory results and attendance.
Other qualifications will be considered on a case-by-case basis. Applicants must be of age 17 and above.
If you have not completed your secondary studies, you need to be at least 21 years of age with demonstrated capacity to meet course requirements and relevant work experience.

International Students - Minimum English Language Requirements

International students must have a good command of written and spoken English. William Angliss Institute English Language entry requirements must be demonstrated by ONE of the following:
Minimum English Language Requirements

Qualification	Certificate, Diploma and Advanced Diploma
IELTS (Academic Module)	Overall 5.5 (no band below 5.0)
TOEFL iBT (Internet-Based)	69-70 with no band less than 14
TOEFL Paper	523 (with a min TWE 3.5)
TOEFL CBT (computer-Based)	193 (with a min TWE 3.5)
PTE Academic	46 with no communicative skill score less than 40
TOEIC	Listening and Reading 650 – 700 Speaking 150 Writing 13
CEF	B2
CELS (all skills)	Pass
ISLPRS (all skills)	2+
FCE (Cambridge)	Yes
CAE (Cambridge)	Yes
CPE (Cambridge)	Yes
Upper Intermediate (English for Academic Purposes) certificate from a recognised English language centre	Yes
Advanced English (English for Academic Purposes) certificate from a recognised English language centre	Yes
Senior Secondary Certificate of Education completed in Australia	Yes
Certificate IV or higher completed in Australia	Yes
Tertiary studies in medium of English	Yes
Evidence of at least 5 years of studies in an English speaking country (Australia, New Zealand, United Kingdom, Canada, United States of America, South Africa, Republic of Ireland)	Yes
English is first language	Yes

Duration & Intake

Programme Duration

Mode of Instruction/Delivery
Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities. The practical Industry Placement Program (IPP) ** provides students with real life application and extension of the skills and knowledge gained in the first 4 terms.
Duration of Course
The duration of the Advanced Diploma of Hospitality Management course is 1992 hours
1. On campus over 4 Terms (44 weeks) - 936 hours