Introduction

LEARNING OUTCOME
At the end of the programme, participants will be able to:
Understand and apply self awareness techniques and model Emotional Intelligence principles to facilitate understanding and management of self and others in a team and to cultivate a positive emotional climate at the workplace.

Curriculum Overview

Programme Structure

WHO SHOULD ATTEND
This course is suitable for supervisors, individuals and all who need to apply Emotional Intelligence to promote a positive emotional climate at the workplace.

METHODOLOGY
Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing.

Area of Studies

COURSE OUTLINE

• Recognise own emotional states, the causes of those emotional states and its effects on own and team’s performance and interpersonal relationships at the workplace
• Conduct self-reflection and gather feedback from team members to identify personal strengths and weaknesses for development of own Emotional Intelligence
• Model behaviours that demonstrate application of Emotional Intelligence
• Assess emotional states of team members and respond appropriately to emotional cues, taking into consideration the different cultures and background of team members
• Demonstrate flexibility and adaptability in dealing with team members and making decisions, taking their emotions into account
• Provide opportunities for team members to express their thoughts and feelings and assist them in understanding the effects of their behaviour and emotions on others at the workplace
• Encourage team members to develop their own Emotional Intelligence to build positive relationships among one another to achieve team goals
• Promote a positive emotional climate at the workplace

Duration & Intake

Programme Duration

Course Duration:
16 hours

Fees & Funding