Thus managing sales pipeline should be a focused activity for all in the organisation unfortunately it is disrupted daily by time consuming transactions, distractions and lack of continual lead generation.
Service Level Agreement (SLA) in Outsourcing Contracts - Mastering Techniques to Negotiate, Develop & Manage SLAs Effectively
To enhance practical learning and application, written exercises will be provided. A sample Outsourcing Contract with SLA will be given to each participant, including a detailed "clause-by-clause" analysis of the document.
Understand key principles in managing a sales team in today's business context. Analyse current issues and apply best practices in sales force management. Gain key competencies in leading sales team to effectively manage key customer portfolios
Acquiring & Retaining Customers through Service Marketing
This course equips participants with the concept and application of services marketing for achieving excellent customer experiences through managing and exceeding customer expectations from the perspective of product, process, people, place, technology
Managing Customer Complaints and Feedback - Writing with Empathy and Tact
World-class customer communications must be delivered with a heart. World-class organisations are those who know what it takes to connect with their customers, build customer loyalty, and maximise customer delight with every communication.
This 2-day course deals with landlord and tenant obligations under the law. A sound understanding of tenancy agreements can help prevent disputes and will contain terms to help protect both the landlord's and tenant's positions.
You need not have prior
This 2-day seminar explores the legalities of contract and contractual obligations from the perspectives of a contract manager. This overview and understanding of the operations of Contract Law will therefore better enable persons employed in the role of
Do you use charts and figures to persuade and communicate with your audience? Effective executives, managers and communicators need to know how to present with charts and figures to inform, engage and persuade their audience more effectively.
Power Words & Phrases that Sell, Influence & Convince
In every sales situation with customers and clients (whether is it face-to-face, over email, through the phone, during a meeting or presentation), in all of these communications, you will be using one thing in common - WORDS.
Develop Loyal Lifelong Customers: Have Customers Stick To You & Not With Your Competitors
This course gives you the tested and proven strategies to keep customers around for years instead of having them go to a competitor. You learn methods and real-world examples to turn a ‘normal’ customer into a ‘LOYAL' customer.
This course will enable participants to answer the following questions for their business:
Why are brands (market-based) assets?
How should one build and leverage brands to enhance profitability?
How should companies manage brand portfolios?