This workshop will provide an overview and understanding of IoT and Big Data concepts as well as applications that gather information and provide insights for HRM, which in turn will lead to an improved and effective talent management process.
Acquiring & Retaining Customers through Service Marketing
This course equips participants with the concept and application of services marketing for achieving excellent customer experiences through managing and exceeding customer expectations from the perspective of product, process, people, place, technology
Individuals with excellent EQ skills and the ability to overcome adversity turn negative events into positive experiences will rise to the top in their personal effectiveness and organisational growth.
This course gives you the tested and proven strategies to keep customers around for years instead of having them go to a competitor. You learn methods and real-world examples to turn a ‘normal’ customer into a ‘LOYAL' customer.
Service Level Agreement (SLA) in Outsourcing Contracts - Mastering Techniques to Negotiate, Develop & Manage SLAs Effectively
To enhance practical learning and application, written exercises will be provided. A sample Outsourcing Contract with SLA will be given to each participant, including a detailed "clause-by-clause" analysis of the document.
This course provides a fast track understanding of the digital landscape including social media marketing, search engine optimisation, email marketing, display advertising, mobile, resources and the cost of infrastructure.
A savvy marketer leverages on each and every piece of material that goes out to his/her customers. Communications could be in the form of a print ad, poster, brochure, catalogue, DM or even a personal letter or e-mail blast.
Contract Law - Understanding the Concepts of a Contract
Get a thorough understanding of the principles of contract law through this interactive course taught by a well-known author of 26 law books, including the best-seller book "Contract Law". Emphasis will be placed on the terms and clauses frequently used..
Ignorance of the law is no defence. You do not need to have legal knowledge to attend this course. This course provides participants with a working knowledge of business laws so that they can conduct their business effectively within the laws.
This 2-day course deals with landlord and tenant obligations under the law. A sound understanding of tenancy agreements can help prevent disputes and will contain terms to help protect both the landlord's and tenant's positions.
You need not have prior
Understanding Wrongful Acts in Business Management - Torts & Legal Remedies
If someone has wronged another person, what are his legal rights? The law of torts has the answer. There are various types of torts or wrongful acts that can be committed such as negligence, nuisance, trespass, harassment and defamation. Participants will